This is my first time posting to the forum as I have generally not had issues with our software until lately. I hope you can help. We have a couple issues on brand new computer, Windows 10 Pro, Core i7, 16GB RAM, and 512GB SSD disks. Yes, very fast computers. Acrobat has all the latest updates installed.
Issue 1: When users try to customize the toolbar, all their changes are lost when they close Acrobat. As a result, they have to dig to find the tools they want and that is painful. This has never been an issue in past versions of Acrobat.
Issue 2: Acrobat is very slow to open and close PDFs, and even slower to scroll through the pages. We don't have this issue on Windows 7 computers in our environment so I am not sure there is something that needs to be done to the Windows OS or not.
Any help would be greatly appreciated!
Sorry for the delay in response. I hope you've found a solution this problem already.
If not, can you let us know if the machine is being Manager by your Office IT or these are personal machines? Is there a possibility the user/temp locations are cleaned once systems are restarted?
About performance issue, have you tried to check for pending updates or filtering out any conflicting third-party plugins?
Will be waiting for your response. Or update this thread with the resolution you may already have found for this issue.