2 Replies Latest reply on Oct 12, 2017 11:37 PM by 杉本_

    Cannot upgrade Adobe Flash Builder 4.7 (64bit) from Adobe Flash Builder 4.6. Old version license check failed although the old license is correct.

    杉本_ Level 1

      <OS and versions>

      OS is Windows 7 Professional 64bit.

      Installed application is Adobe Flash Builder 4.6 (32bit).



      I have Adobe Flash Builder 4.6 (32bit).

      I bought an Adobe Flash Builder 4.7 (64bit) upgrade license and am trying to upgrade this.




      Please find the attached picture. Sorry for Japanese.

      The installer say "Older version serial number: This serial number is not compatible at this application. Please enter the correct serial number."


      I talked with the Adobe support by chat.

      They confirmed below.

      -The old version serial number is correct.

      -The new version serial number is also correct.


      I tried Adobe Flash Builder 4.7 (32 bit), but failed too.


      I've also discussed this topic at Japanese community. But I've not received any reply. So I create new discussion here.

      Adobe Flash Builder 4.7 (64bit) のアップデートインストールで 旧バージョンのライセンス入力で 「このシリアル番号は、対象製品に対応していません。」と表示され進めない Error.jpg