Adobe pro dc pc scanning occasionally the program crashes

[albertosanlore]

I have installed acrobat pro dc to customer. First they used acrobat 9 without any problems, now on various pc scanning occasionally the program crashes (you must end the application from task manager). Scanners are Fujitsu of various models

Best regards

[AnandSri]

Hello albertosanlore

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please check for any pending updates if Acrobat from Help menu>Check for updates. You may also repair the installation files from Help menu>Repair installation(only for Windows machine)

You can also refer to Troubleshooting tips for scanner issues when using Acrobat

Resolve Acrobat DC intermittent crashes on Windows

If the issue persists, please share the following details:

• Is it Acrobat or Reader installed, check from Help menu>About Adobe.
• Dot version of Acrobat or Reader installed, refer to Identify the product and its version for Acrobat and Reader DC
• Check for the latest drivers of Scanner.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.