2 Replies Latest reply on Oct 16, 2017 10:38 AM by maryannns

    Adobe ID different from ADE account id

    maryannns

      Hi experts,

       

      My old laptop died and I need to install ADE on my new one. I have two different ADE accounts because my husband and I have two different ereaders (both Kobos). I use his computer for the old Kobo and my laptop for the newer one.

       

      I just dowloaded ADE and it wants me to authorize the account but it wants to use the email I have linked with my general Adobe account. This is different from the one I have for ADE. I want to authorize ADE for the new computer using the same account as the dead computer. That way I can retrieve my books.

       

      Can someone explain in a not too technical way how to do this.