Please mention your information of OS and graphic card. When does After Effects stop? During launch?
My computer is a late 2012 mac mini, 2,3 GHz Core i7, 16 GB 1600 MHz DDR3 and Intel HD Graphics 4000 1536 MB
And I have After effects CC 2017 updated with the last updates
Yes, After Effects stops during launching
While After Effects is launched, the fonts and the effects are being loaded. If you watch what is loaded carefully in the opening flash animation, can you touch the name which lets After Effects stop?
The opening flash animation does not open
with these type of issues that are maybe related to software conflicts or even hardware, I would recommend you contact costumer service directly and get this solved with a live agent through remote desktop. Contact Customer Care
What did the support agents say was wrong with your system? Please let us know so that others may benefit.