{tag_shippinginstructions} Not Displaying on Invoice

[argueb]

I've inherited a system built on Business Catalyst and am struggling to find an answer to this problem...

We capture shippinginstructions during checkout but they do not appear in the invoice (System E-mails > Invoice) where this code is used: {tag_shippinginstructions}

I've tried deleting and recreating that code in case of a typo or whatever but no luck.  Any ideas/help would be greatly appreciated.

-Brad

[Liam Dilley]

The field may be on the form in the registration buy layout but is the field for shipping instructions actually on the web form in the admin?

[argueb]

Appreciate your help, Liam.  Yes, as best I can tell.  During checkout, this code is output:

<div class="item"><label>Shipping Instructions</label><br />

    <textarea cols="5" name="ShippingInstructions" id="ShippingInstructions" class="cat_listbox"></textarea> </div>

Many of the other fields on that form are output on the invoice successfully, just not this one.

Thanks,

Brad

[Liam Dilley · Accepted solution]

That is the html, but in the admin that is added.

[argueb]

Thanks Liam!  I didn't know to look there as well.  I added it to that form and posted a successful test afterward.