3 Replies Latest reply on Oct 12, 2017 10:28 AM by Jean-Serge Biron

    Issue with Duplicate Deliveries being created

    elizabeth335 Level 1

      I have a delivery activity within a workflow that continues to create duplicate deliveries.  The workflow remains "stuck" at the delivery activity, creating a new/duplicated delivery every 1 minute.  The workflow remains in a 'Started' state, and will not move past the delivery activity.   All of the deliveries created remain in the 'Personalization in progress' status.   I would expect for the workflow to create just ONE delivery, then move on to the next activity.  

       

      Duplicate Deliveries Created

       

      Audit Log

       

      Any suggestions are appreciated!

      Regards,

      Elizabeth

        • 1. Re: Issue with Duplicate Deliveries being created
          Jean-Serge Biron Level 3

          Hi Elizabeth,

           

          You should stop the workflow and check:

          Delivery parameters Recipients section, by ckicking on the delivery activity from the workflow:

           

          In case of you choose to target your recipients directly in your delivery / delivery template, please check that you have defined the targeted population in the To field (can be undefined only if 1st or 3rd checkboxes are selected).


          If all your checks are fine, then please you should submit a ticket on Adobe Campaign support extranet site.

           

          Regards
          J-Serge

          • 2. Re: Issue with Duplicate Deliveries being created
            elizabeth335 Level 1

            J-Serge,

             

            Thank you for the reply. Yes, I have checked those settings, and they are already as you have shown.  

             

            Thanks,

            Elizabeth

            • 3. Re: Issue with Duplicate Deliveries being created
              Jean-Serge Biron Level 3

              Hi Elizabeth,

               

              Usually this message 'Activity delivery: transition 'Done'; the target activity is not specified' is a warning message, even though it is always better to add an End activity and connect it to the arrow transition outcoming from delivery activity. Otherwise unselect the generate outcoming transition in the delivery activity property of the workflow.


              So please correct it to be sure.

               

              Then automatic resuming workflow for delivery is often due to error in delivery itself (it is my usual case, most of all in complex cases of personalisation). Please may you confirm that the delivery logs are all fine ?

               

              If all is fine from delivery logs, I don't see how to help, sorry.
              Again, in case of urgent matter for shooting the delivery, please raise a ticket to support.

               

              Regards
              JS