3 Replies Latest reply on Nov 29, 2017 7:30 PM by Kevin-Monahan

Library refreshing in AE

mcnallyj Oct 12, 2017 12:02 PM

I created a motion graphics template in After Effects and saved it to my Library. I then noticed my libraries were in need of some housekeeping so from the web access for my account I deleted 10 libraries down to 4. When I create another motion graphics template in AE the original 10 library names are still showing even though I can only access the revised 4.

I'm not sure why the list is holding onto old libraries and I'm not sure how to refresh it?

1. Re: Library refreshing in AE

Kevin-Monahan Nov 22, 2017 3:01 PM (in response to mcnallyj)

Hi JMcNally,
That sounds very odd. Can you please contact us at your earliest convenience here? Contact Customer Care
Please send me a PM if they cannot assist.

Thank,
Kevin
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2. Re: Library refreshing in AE

mcnallyj Nov 23, 2017 9:02 AM (in response to Kevin-Monahan)

Thanks for responding Kevin. I looked into this again now today and everything seems to be working as intended. I'm not seeing the original problem that I had. Must have been a full moon.

thanks,
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3. Re: Library refreshing in AE

Kevin-Monahan Nov 29, 2017 7:30 PM (in response to mcnallyj)

Cool jmcnally, thanks for letting us know!

Kevin
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