1 Reply Latest reply on Oct 13, 2017 11:28 AM by AnandSri

    Error 1014:1014

    Sidco

      Hi Everyone,

       

      I have a case where a customer is on a Windows Server 2012 R2 terminal server. With Adobe Acrobat and Reader is installed. And when the customer tries to open a PDF file from there bank and want it to open in Internet Explorer (version: 11.0.9600.18817) I get this message:

      adobe error.png

      Translated: There has been a problem with Adobe Acrobat / Reader. If it's running, get out of the program and try again. (1014: 1014)

       

      It works if you log into the bank via Google Chrome...

       

      I have tried to repair the install and see after new updates on Reader but same issue. I have not tried to reinstall the program since it's a terminal server I have to do it at night when no one is using Reader.

       

       

      Thanks in advance for any help

      Kind regard

      Anders Guldbrandsen