I have a case where a customer is on a Windows Server 2012 R2 terminal server. With Adobe Acrobat and Reader is installed. And when the customer tries to open a PDF file from there bank and want it to open in Internet Explorer (version: 11.0.9600.18817) I get this message:
Translated: There has been a problem with Adobe Acrobat / Reader. If it's running, get out of the program and try again. (1014: 1014)
It works if you log into the bank via Google Chrome...
I have tried to repair the install and see after new updates on Reader but same issue. I have not tried to reinstall the program since it's a terminal server I have to do it at night when no one is using Reader.
Thanks in advance for any help
As per the description above, you are getting an error 1014:1014 with Adobe Reader/Acrobat, Is that correct?
Please refer to the following KB links which discuss the similar issue:
Hope this helps, and keep us posted with the results.