My CC Student/Teacher edition expires tomorrow. Today I subscribed to the Photographer's package (Photoshop + lightroom). I installed the new 2017 Photoshop. However when I open it, it still says my subscription is expiring in one day. I looked in my account, and I see both plans listed. However for my new plan I do not see my device as being activated. How do I activate my device?
Sign OUT of your old account and IN to your new account
If that doesn't work, you may need to uninstall everything and install fresh with your new account
Thank you for your reply.
It is actually the same account. I added a new plan to it. I did sign out and then sign back in, but this didn't work. I also tried deactivating my device (i.e. my laptop) in the old plan. I signed out and signed back in again, and this still didn't work (it re-activated the device on my old plan.
The next thing I am going to try is to "cancel" my old plan, and then see if this causes the new plan to activate by signing out/signing back in again (from the Photoshop app on my desktop).
I'm hoping I don't have to uninstall/reinstall and lose all of my settings.