Recently, the Adobe App is not receiving the correct conversion from a Word doc to produce a PDF format. Support at Microsoft 365 spend an hour uninstalling and reinstalling the Reader, checking everything, but to no avail. I have always been able to save from a Word doc to a PDF, so what has gone wrong and, more importantly, can it be fixed. Both PS and Ai programmes are ok with producing a like for like doc to a PDF format.
Surely somone in the support team should be able to assist . . .