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From the FAQ:
If I cancel my subscription, can I still use any unused licenses in my account?
No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.
Is there somewhere to complain about this? because i feel like Adobe should know what a really awful deal that is. If you pay for a service.. that is by no means cheap and receive credits to use, those should not disappear just because you cancelled your subscription it makes your customers feel cheated and Adobe seem dishonest and cheap. I don't expect the credits to last forever but the current deal is really bad for the customers. I'm not using this service again, nor am I recommending it.
Did you have any luck finding out? I payed for three months of the licence without knowing and I when I saw the charges I called to cancel to what they told me they couldn't so they moved me to the photo package to use photoshop and lightroom and told me I would still keep the credit to download the pictures for the months that I had already paid off. Now I went to download images and says I got 0 images left.
Does anyone know what is the go with this?
I'm having the same experience - shocking deal and seemingly no one to complain to