3 Replies Latest reply on Nov 3, 2017 6:12 AM by Tariq Dar

    Unable to Connect ... (Trying to deactivate Acrobat Pro 9.3)

    oregonbob

      I am trying to deactivate Acrobat Pro 9.3 to reinstall it on another computer. I try to deactivate it, but then am presented with the following screen.adobeerror.jpg

       

      I have tried disabling my firewall. I do have an active Internet connection. I've restarted my computer. I've uninstalled and reinstalled the program. Nothing has worked. I've read somewhere else in the forums that Acrobat 8 has some of the same issues as the servers to authorized the serial number do not exist anymore. Is this the same problem? If so, how would I resolve it?

       

      P.S. - I've also tried contacting support, but after giving the product version (from the very beginning) and then waiting around for an hour, I have been directed to the forums as this is a very old product and not supported by live support.