1 Reply Latest reply on Oct 16, 2017 1:52 PM by Kirsten Harris

    Video file not appearing in "new" tab

    Mizzou95 Level 1

      Hello,

       

      I am attempting to upload a video file (.mov) however no matter what I do the file does not appear in the "new" tab for me to add keywords etc. I tried via Premier Pro/ AME's integrated uploader. It said it was successful, but did not appear. I figured since it was a 2.7k resolution file it might take longer, so I went to bed, I checked on it about 15 hours later and nothing, so I used the traditional FTP protocol, with a successful upload, and a few hours after the upload still nothing?