1 Reply Latest reply on Oct 15, 2017 8:44 PM by gener7

    Old version of Camera Raw in Photoshop CS5

    margaretj2017

      I just purchased a new Canon 7D Mark II camera that creates Raw images with a file extension of CR2.  The Adobe website indicates that I need a Camera Raw plug-in version of 8.7 for the new camera.  I have Photoshop CS5 which has Camera Raw plug-in version 6.7.0.339. I tried to download the current version of Adobe Camera Raw version 9.12.1, but I received the following error:

       

      Update Failed

      Updates could not be applied

      This patch is not applicable for you. Please check for updates from the Help menu in your product to see a list of latest updates available.

      If the problem persist, contact customer support for further assistance.

       

      The Help menu in Photoshop CS5 shows that the application is up-to-date on system updates. I contacted Adobe customer service, but was informed that support for CS5 is only available on forums.

       

      How can I get the updated version of the Camera Raw file, so I can process files from my new camera?