3 Replies Latest reply on Oct 16, 2017 2:31 PM by Edmund 108

    "Program error" displayed on trying to open .psd file

    Edmund 108

      I don't seem to be able to open a .psd file which I created and worked on for 1/2 the day yesterday. I always get "Could not complete your request due to a program error". Whether I open PS by clicking the file in Finder or locating and opening it from within PS, I get the same result.

       

      I reviewed many processes and ran the apparently most relevant, more or less in this order:

      - Set permissions for [me] in User & System Libraries and Applications. For some of them I am not authorised. Its a personal computer and I am the only user, so THAT confused me a little.

      - Updated PS & the OS

      - Reset preferences for PS

      - Changed text engine from East Asian (default) to Middle Eastern

      - Uninstall and reinstall PS

       

      Any advice gratefully received. Thanks in advance, Edmund

       

      ps Here's some detail from the error log, references to the most relevant lines (the first two here) being unsearchable in the Adobe knowledge base:

       

      2017:02:05 21:16:02 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/sources/T SubPath.cpp : 682 : REQUIRE failed

      2017:02:09 18:04:56 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/sources/T SubPath.cpp : 682 : REQUIRE failed

      2017:02:17 21:12:15 :           0xc848 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xc7e0 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x728 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xb100 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xb098 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x6e8 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xa9c0 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xa960 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x6d0 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0xa038 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0x9fd8 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x6a8 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0x8b88 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0x8b30 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x6a0 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0x88d0 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :           0x8878 of type P5_ADsc not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

      2017:02:17 21:12:15 :            0x698 of type P5_ALst not found : 1 : REQUIRE failed

      2017:02:17 21:12:15 : /Volumes/workarea/PS_18_Mac_Daily_Retail/20161130.r.29/photoshop/main/photoshop/xcode/../ interfaces/UTrackResourceImp.h : 137 : REQUIRE failed