8 Replies Latest reply on May 23, 2018 4:55 AM by PECourtejoie

    How to clear scratch disks for Photoshop CS 6???

    PhotoshopGenius Level 1

      I tried opening a 500kb file and received the following Photoshop message: "Could not complete your request because the scratch disks are full."  I tried going to Edit/Preferences/Performance and only one drive, i.e. my harddrive, is listed, and it shows 856MB under Free Space.  I read somewhere to de-select the active checkbox to clear the memory, but I'm not able to de-select.  This is on Photoshop CS6 v.13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32 - old version, I know.

       

      I can't find a customer support email for Adobe.  Hope someone can help with this!  Thanks!

       

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