6 Replies Latest reply on Oct 17, 2017 1:03 PM by Joel_Geraci

    acrobat signature preventing app.mailMsg() from executing


      I have a PDF form that has a submit button that sends a notification email using the javascript app.mailMsg() function. I need to use app.mailMsg() as the form is auto-saved to a company server as it's filled out and I just need to send a notification email using one of the form variables (the doc. number). I do not need to send the form.

      The form also uses a digital signature field to track who in the company is submitting forms. My problem is, if someone signs the document, the app.mailMsg() call ceases to work and generates the following error:

      NotAllowedError: Security settings prevent access to this property or method. Doc.subject:2:Field SUBMIT:Mouse Up

      I've managed to track the problem to the digital signature. At any point, before signing the document, if the submit button is clicked, it generates the appropriate email. Once the document is signed, security measures prevent the submit button from working. Is there a way to fix/workaround this issue?