I am not entirely sure how to phrase what the issue is, but I will try my best. Essentially, I have a user who has created a PDF that looks like this (confidential information is blacked out.)
However, when other users open them they appear like this-
They are both using Adobe Reader. These documents are stored on network drives.
One thing to check: the View Large Images preference in Reader.
Ok, so we tried that- it was already checked. So we unchecked, closed out, rechecked, etc. Did not resolve the issue.
Any other thoughts?