9 Replies Latest reply on Sep 26, 2018 3:12 AM by Nick.13

    Metadata template order messed up

    fizzyfizz Level 1

      I've got 10 custom metadata templates stored in Photoshop which I use on a daily basis either via Photoshop or Bridge. They're each numbered 01-10.


      All of a sudden, the numbered order has become messed up.


      This is how it should appear in the list..


      01. Template 01

      02. Template 02

      03. Template 03

      etc, etc


      But now, it displays as..


      04. Template 04

      08. Template 08

      01. Template 01


      Why doesn't it start at template no.01? I know it's not much of a problem, but it's a frustrating issue that's holding up my workflow. Does anyone know what's going on and how to rectify it? I've tried resaving the templates in numbered order but they still display in this odd manner. Annoying! The only thing I can think of that's changed recently is I've upgraded from Sierra to High Sierra on the Mac.



        • 1. Re: Metadata template order messed up
          Akash Sharma Adobe Employee

          Hi fizzyfizz,


          Which version of Photoshop are you using?

          Do you see the templates listed jumbled in the location they are saved on your computer?

          Check this by selecting "template folder" where they are saved.




          • 2. Re: Metadata template order messed up
            fizzyfizz Level 1

            Hi, I'm using the very latest version of Photoshop.. V19.0


            The templates are NOT jumbled when viewing the Template Folder. They only appear jumbled when trying to apply one. Annoying!


            See screenshot..


            • 3. Re: Metadata template order messed up
              Akash Sharma Adobe Employee

              Thanks for the clarification. I'll try to reproduce it at my end and will update,



              • 4. Re: Metadata template order messed up
                Mark_Weidman Level 1

                Adobe Bridge CC 2018 v8.0.1.282   I have the exact same problem with my Metadata Templates completely scrambled, even though when I view them in the Template Folder they are in perfect alphabetical order.  And, I have almost 200 custom templates I use frequently, so this is a pain.  On top of that Bridge 2018 no longer supports the creation of Web Galleries. My perspective with the 2018 update is that so far it has been a huge step backwards.  Any help would be greatly appreciated.  Mark Weidman

                • 5. Re: Metadata template order messed up
                  Mark_Weidman Level 1

                  Adobe Bridge CC 2018 v8.0.1.282  The problem of scrambled metadata templates unfortunately continues.  I spoke with an Adobe tech person who acknowledged this is a known problem and "should be fixed in the next update to Bridge", which could take a month or so.  If you are like me and have hundreds of saved custom templates this is a huge time suck, and I am an unhappy & frustrated customer.  Hopefully this will be repaired SOON!  

                  • 6. Re: Metadata template order messed up
                    komphoto Level 1

                    Well, it is still not fixed and it was fine until I upgraded from MacOS 10.10.5 to 10.13.4  IT has slowed down my workflow substantially.

                    These used to be in alphabetical order, but since I upgraded from MacOS 10.10.5 to 10.13.4  this is what I get


                    Screen Shot 2018-07-03 at 11.05.41 PM.png

                    • 7. Re: Metadata template order messed up
                      Mark_Weidman Level 1

                      I started this thread five (5) months ago and, despite promises by Adobe engineers, there is no resolution in site.  This has really really clouded my perception of Adobe.  I have written five (5) letters to Adobe CEO Shantanu Narayen; each sent via FedEx.  Each time an engineer would call me from India basically complaining about how busy & overworked that they are; and twice I was told the problem would be repaired in the next update.  Well, the "next update" has come & gone and the problem still exists.


                      I encourage you to send letters expressing your frustration to:


                      Shantanu Narayen

                      Adobe Systems Incorporated

                      Chairman, President and Chief Executive Officer

                      345 Park Ave.

                      San Jose, CA 95110-2704



                      If anyone has found a competing software that has a similar function, but is working properly, please let me know as I am more than ready to jump the sinking Adobe ship.


                      Mark Weidman

                      H. Mark Weidman Photography

                      1 person found this helpful
                      • 8. Re: Metadata template order messed up
                        Nick.13 Level 1

                        The very same problem has just started today (one day after the Mojave update, although all seemed fine yesterday after the update).  This will be a massive hinderance to my workflow. 

                        How can the alphabetical order of the metadata templates be restored ?


                        Adding to the ever increasing deterioration of Bridge (Not retaining last template in ‘file info’ box, as in the previous version of Bridge.  No predictive recent keywords as in the previous version).  And still no spellcheck !

                        • 9. Re: Metadata template order messed up
                          Nick.13 Level 1

                          I have found a workround for this abysmal issue, involving extra clicks, but at least getting to an alphabetical list.


                          When in 'File info' and picking the 'template' pulldown/pullup menu list, ignoring all of the templates listed (out of order), pick 'import' at the top and that takes you to the Finder view (in Mac) with the templates in alphabetical order 

                          So, back to a logical and manageable format.  Shame about the extra clicks, but with well over 50 templates, being added to all the time, I find it virtually impossible to work with an out of order list (especially when dealing with 1000 photos per day)


                          I hope that helps everyone, until Abode get this issue sorted out