1 Reply Latest reply on Dec 11, 2017 10:02 AM by Adorobat

    Acrobat XI Crash on DigSig.api

    terryn16960777

      I have been having issues recently with Acrobat XI crashing on DigSig.api.

       

      Has anyone experienced this or have any insight on how to correct? The Windows event log error is below.

       

      Faulting application name: Acrobat.exe, version: 11.0.21.18, time stamp: 0x59794b33

      Faulting module name: DigSig.api, version: 11.0.21.18, time stamp: 0x597948d6

      Exception code: 0xc0000005

      Fault offset: 0x0000b014

      Faulting process id: 0x1f1c

      Faulting application start time: 0x01d3480e97fa5213

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\DigSig.api

      Report Id: bb99342d-b431-11e7-becf-f8bc128af321

        • 1. Re: Acrobat XI Crash on DigSig.api
          Adorobat Adobe Employee

          Hi Terryn,

           

          Sorry for the delay in response.

           

          Could you please let us know if you are still experiencing this issue? If yes, try installing Acrobat to the latest patch and check if that resolves the issue. You may also download updates manually using this link: Adobe - Acrobat : For Windows

          Reboot the machine after installing the patch and try again.

           

          Feel free to update this discussion if you need any further help.

          Shivam

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