1 2 Previous Next 52 Replies Latest reply on Mar 12, 2018 11:46 AM by bradleym67825601

    Premiere Pro CC 2018 - AVCHD no audio

    swmp Level 1

      I installed the 2018 version and when importing AVCHD clips (via media browser) no audio tracks where recognized.

       

      In the 2017 version (runs parallel) the import works without any problems.

       

      As with the latest updates, there is also the problem that when opening projects of the previous version the AVCHD clips are all offline.

      The old tried and tested tricks like delete mediacache, rename clip folders and rename common folders do not work.

      I can re-link the clips, but then get the error message that the audio tracks are faulty and can not be imported.

       

      Any suggestions?

        • 1. Re: Premiere Pro CC 2018 - AVCHD no audio
          Trent Happel Adobe Employee

          Adobe Creative Cloud has moved to native Operating System (OS) support for Dolby Digital decoding (reading Dolby files) and is no longer providing support for encoding (writing) Dolby Digital and Dolby Digital Plus sound formats in the current and future releases of Creative Cloud.

           

          Dolby audio decoding

          Both Windows and OS X operating systems (Windows 8.1 or above and Mac OS X .11 or above) contain native support for Dolby decoding functions. Please update to the latest version of your operating system.

          Dolby Audio decode support for Windows operating systems

          If you run a Windows operating system on your computer, all recent versions now support some form of Operating System (OS) level decode for Dolby audio.

          There are a few exceptions, though:

          Older versions of Windows:

          • Windows 7: Windows 7 does not include the media package required to decode AC-3. The best solution is to upgrade to Windows 10.

           

           

          Adobe Creative Cloud apps use native OS support for Dolby

          2 people found this helpful
          • 2. Re: Premiere Pro CC 2018 - AVCHD no audio
            erikas18319353 Level 1

            I have the same problem as swmp above.

            My Mac is already running the latest OSX (High Sierra 10.13), and the problem persists.

            Does anyone know of any other solutions?

            • 3. Re: Premiere Pro CC 2018 - AVCHD no audio
              erikas18319353 Level 1

              Trent,

               

              Per your note below, I had already updated to the latest version of OSX (High Sierra 10.13) when I updated from Premiere Pro CC 2017 to 2018.  Do you have any other suggestions?

               

              I have a Macbook Pro (Retina, 15-inch, mid 2015)

              Processor: 2.8 GHz Intel Core i7

              Memory: 16 GB 1600 MHz DDR3

              Graphics: AMD Radeon R9 M370X 2 GB;  Intel Iris Pro 1536 MB

               

              Video footage was shot on a Sony HDR-AX 2000 (resulting in AVCHD footage, or .MTS files in Premiere), 1920x1080 30p (29.97 Fps).

               

              Dolby audio decoding

              Both Windows and OS X operating systems (Windows 8.1 or above and Mac OS X .11 or above) contain native support for Dolby decoding functions. Please update to the latest version of your operating system.

               

              I have already tried the following with no success:

              • deleting the "media cache" and "media cache file" folder contents
              • renaming both of those folders
              • renaming the Commons folder
              • creating new media cache and media cache file folders in different locations
              • opening a brand new Premiere file and importing the same footage (.mts files from AVCHD)

               

              I am afraid of trying to re-install Premiere Pro 2017 (I've read that it doesn't work well), but would you recommend this?

               

              When I try to open a Premiere Pro CC 2017 project in 2018, all of the media files are offline.  When I reconnect the media, it only brings in the video, not the audio.

               

              My hands are tied -- I am unable to work on my projects until I figure out this problem.  Thank you in advance for any suggestions.

              • 4. Re: Premiere Pro CC 2018 - AVCHD no audio
                marks1188378 Level 1

                Trent --

                 

                This is urgent.  I work in WIN7 in a corporate environment for a very large public utility.  Upgrading my OS in not an option.

                 

                Suddenly we are unable to use AVCHD footage.  There must be some work around or other solution.  We have many CC licenses and the upgrade to 2018 has just rendered your very expensive software useless.

                 

                And of course I am on deadline to cut videos to be distributed to 20,000 employees this week.

                 

                Who can I contact for help???

                 

                Thanks,

                 

                Mark

                • 5. Re: Premiere Pro CC 2018 - AVCHD no audio
                  Dym Level 1

                  My OS is Windows 10 Pro. I am able to hear audio but it's off about 30f on clips at the end of the project timeline. Since I have many cuts it's pain to fix it. The same project on previous version of Premiere was fine.

                  • 6. Re: Premiere Pro CC 2018 - AVCHD no audio
                    Trent Happel Adobe Employee

                    I would suggest you contact Customer Care.

                     

                    For more information, please contact Adobe Customer Care.

                    • 7. Re: Premiere Pro CC 2018 - AVCHD no audio
                      marks1188378 Level 1

                      Thanks for your quick response.  When I try to do that and enter my information, the only option I am given is the self-help forums.   Do you have any other suggestions?

                       

                      Mark

                      • 8. Re: Premiere Pro CC 2018 - AVCHD no audio
                        Kevin-Monahan Adobe Employee

                        Hi Mark,

                        Are you in an enterprise or educational institution?

                         

                        Thanks,
                        Kevin

                        • 9. Re: Premiere Pro CC 2018 - AVCHD no audio
                          marks1188378 Level 1

                          Enterprise.  My software license is from my workplace, Pacific Gas and Electric. (PG&E)  Their IT department (which has been downsized and reconfigured) does not seem to have anyone who can support CC although we have multiple people within the company who have licenses.

                           

                          Mark

                          • 10. Re: Premiere Pro CC 2018 - AVCHD no audio
                            erikas18319353 Level 1

                            Just circling back to report that I worked through Adobe Customer Care to have them re-install 2017.  So far, that seems to be working.  They believe the problem is not in Premiere 2018, but in my footage, since 2018 no longer supports Dolby codec.   I asked the tech who was helping me whether they planned to make it possible to continue using AVCHD footage in Premiere in the future and he said he didn't know. So for now, I am going to hold onto 2017 for as long as possible to edit what are now all my legacy projects shot on my Sony. 

                            • 11. Re: Premiere Pro CC 2018 - AVCHD no audio
                              Dym Level 1

                              Hello everybody,

                              The out of sync issue is not consistent. I created new project, cleared cache and so on. The biggest problem for me is that with the same camera and setting one clip is out of sync and the other is fine. Here below is the info of my .mts clip I have out of sync problem. When I play that clip in VLC player is fine. When I import into Premiere 2018 it's get out of sync.

                               

                              out of sync.PNG

                              • 12. Re: Premiere Pro CC 2018 - AVCHD no audio
                                ProDesignTools MVP & Adobe Community Professional

                                Sorry for the difficulty! Try one of these suggestions if you've lost Dolby functionality:

                                 

                                1. Your simplest and best bet is to recover your CC 2017 apps as they were before you installed CC 2018. See if you can use Windows Restore to roll back the state of applications on your computer to before that time. On a Mac, you'd use Apple's Time Machine.

                                 

                                2. If you can't do that, then do you have a system backup or image from when you had CC 2017 installed, or perhaps it's installed on another machine? You could possibly use that backup together with the CC 2017 direct download links to get back to where you were before. At  a minimum, you'll need both the Premiere Pro and Adobe Media Encoder apps.

                                 

                                3. If neither of those strategies recover a working CC 2017 for you, then you could try moving forward with CC 2018. You could use a third-party utility like Handbrake (a free open-source video transcoder) to convert your MTS/ACS files. Rename the files and reimport them into Premiere Pro. Then clear your media cache.

                                 

                                4. If none of the above work, then maybe consider upgrading to Windows 10 while it's still free, at least until December 31st, and press ahead with CC 2018. Meanwhile, for Mac users, macOS upgrades are always free... Windows 8.1 or above and Mac OS 10.11 or above contain native support for Dolby decoding functions. Again, rename the applicable files and reimport them on your new setup. Then clear your media cache.

                                 

                                5. Going forward, when upgrading Creative Cloud apps, use 'Advanced Options' in the Desktop app to retain older CC versions rather than the default behavior, which is removing them.

                                 

                                Hope that helps!

                                • 13. Re: Premiere Pro CC 2018 - AVCHD no audio
                                  erikas18319353 Level 1

                                  Thanks, but is there such a link for restoring to a Mac (OSX 12.13 High Sierra)?  Your link is for PC's.

                                  2 people found this helpful
                                  • 14. Re: Premiere Pro CC 2018 - AVCHD no audio
                                    ProDesignTools MVP & Adobe Community Professional

                                    Hi Erika,

                                     

                                    Both Windows and macOS are covered equally there... Read all the way through the thread.

                                    • 15. Re: Premiere Pro CC 2018 - AVCHD no audio
                                      erikas18319353 Level 1

                                      Oh, thank you so much!  I'm following it now.

                                      So this should enable me to use 2018 with my Dolby encoded footage, without needing to do anything further?

                                      • 16. Re: Premiere Pro CC 2018 - AVCHD no audio
                                        erikas18319353 Level 1

                                        Hi ProDesignTools,

                                         

                                        I've followed the instructions, but have a question about this step:

                                        - get from a previous backup (or from another not-yet-migrated computer) the "dolbycodec.framework" (located in "/Users/Shared/AdobeInstalledCodecs/1.0/" on a Mac ), and put it back there (in my case I still had the "mc_dec_dd.framework" there).

                                         

                                        It seems I already have "dolbycodec.framework" where it is supposed to be, correct?

                                         

                                         

                                        Screen Shot 2017-10-27 at 12.37.38 PM.png

                                        I'm assuming this is because I re-installed 2017?  At any rate, 2018 still does not contain audio with my AVCHD video files.  Do I need to move the "dolbycodec.framework" elsewhere?

                                        • 17. Re: Premiere Pro CC 2018 - AVCHD no audio
                                          Dym Level 1

                                          That option with framework didn't work for me. I have out of sync issue on some clips (it's weird that only on some). I resolve the problem by reinstalling Premiere 2017 and everything seems to be fine. I am running Windows 10 Pro latest version.

                                          • 18. Re: Premiere Pro CC 2018 - AVCHD no audio
                                            ProDesignTools MVP & Adobe Community Professional

                                            Hey Erika,

                                             

                                            CC 2018 is installed into a separate folder on your disk than CC 2017.

                                             

                                            CC 2017 will use the Dolby codecs in its folder on your disk, whereas CC 2018 will use (only) the codecs that are built into Windows 8 / macOS 10.11 or higher. See:

                                             

                                            Adobe Creative Cloud apps use native OS support for Dolby

                                             

                                            So the bottom line is you can't make CC 2018 run with Dolby on older operating systems by copying over those files. Only CC 2017.

                                             

                                            The only way 2018 can decode Dolby audio is with the native support built into more modern OS's, or by using a third-party tool or plug-in. See the thread I previously linked for more info.

                                             

                                            Hope that helps clear things up!

                                            • 19. Re: Premiere Pro CC 2018 - AVCHD no audio
                                              erikas18319353 Level 1

                                              Hi ProDesignTools,

                                               

                                              That's very helpful, thank you. I will continue to use 2017.  But one thing: I am already running the latest OSX (High Sierra, 10.13), so I don't think it's true that native support is built into more modern OS's.  Or at least, something is still buggy.

                                                  

                                              The link you provided states: "If you run a Mac operating system on your computer, macOS 10.11 and later versions support decode for Dolby audio."

                                               

                                              Since virtually all of our footage is shot on a camera that uses Dolby audio, I am highly motivated to find a solution so that we can begin using 2018.  Do you have any other suggestions?  Thanks for your help!

                                              • 20. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                ProDesignTools MVP & Adobe Community Professional

                                                Sure, glad to help! And not sure why that's not working for you then.

                                                 

                                                But you might try stepping through this excellent resource:

                                                 

                                                Unofficial Premiere Pro Troubleshooting Guide

                                                • 21. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                  ProDesignTools MVP & Adobe Community Professional

                                                  Also see this suggestion from Ann Bens:

                                                   

                                                  "I did not have ac3 audio in CC 2018 at first.

                                                  Cleared cache but also moved the files to a different folder.

                                                  Back in business."

                                                  • 22. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                    omg49043364 Level 1

                                                    Does it say dolby codec missing?

                                                    • 23. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                      glaustin Level 2

                                                      Has anyone got their AVCHD (.mts) audio to work since the upgrade? Also has anyone experienced audio issues with XAVCHD (.mxf) files as well? We work exclusively in these file formats and don’t want to upgrade before I know the potential pitfalls (and a bit worried the Adobe technician didn’t know if any action will be taken to solve the problems to ensure these formats will work natively...)

                                                      1 person found this helpful
                                                      • 24. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                        Streetmagus Level 1

                                                        Nope... I am on Windows 10 Pro as well. It's suppose to work fine with my version of Windows...Tech Support has not emailed me back after I've sent them sample files.

                                                         

                                                        I am currently running Premiere Pro CC 2017 to work on my files. I still have Premiere Pro CC 2018 installed and I've tried re-installing Windows media package to no avail.

                                                        • 25. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                          glaustin Level 2

                                                          Is that just .mts or both .mts and .mxf?

                                                          • 26. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                            Eddie8_de Level 1

                                                            I can not import AVCHD (MTS-Files) with DolbyDigital (AC3) in it any more. Premiere 2017 asks for installing dolby codec and nothing happens . Restart Premiere, import file again, again it asks for install dolby codec and so on.

                                                             

                                                            As discussed in this thread:

                                                            The specified item was not found.

                                                            The 2017-Version via Adobe Cloud App is modified: No Dolby Digital in it. In the provided link, there is no Premiere Pro 2017 download available.

                                                             

                                                            I use Windows 10, but that seems to be indifferent for 2017 version.

                                                            - I can not use 2018er version

                                                            - My project (nearly 2000 video files most with AC3 audio coded, 90% already finished) is completely without audio now.

                                                            - 2017er version completely new installed via Adobe Cloud App does not solve the issue as described above.

                                                             

                                                            Adobe really removed an important feature also in older versions of Premiere??? I sticked to Premiere since nearly 20 years, sometimes had private licensed, sometimes (like now) my office bought licenses for the team, because I wanted to use Premiere, but what happend in the last 1-2 years make me really angry: After ANY update I have new issues and spend a lot if time solving them. But this new issue  beats everything! I clearly have to rethink if I use Premiere again for the next projects.

                                                            • 27. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                              TESORO_MX Level 1

                                                              Hi SWMP, Your OS is Windows?, In my case I have W10, when I imported AVCHD (MTS/AC3) Premiere informed that there isn´t Dolby codec, when accept (Click on buttom) it will install the codec. And works!!!

                                                              But others users, say me thats no works for they...But, they aren´t admins, is necessary switch to admin user, open Premiere, Import the conflict media and accept install the codec. When switch to normal user, Premiere works without problems.

                                                               

                                                              Please testing that.. WORKS FOR ME!!!

                                                              • 28. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                Eddie8_de Level 1

                                                                See my reply: That does not work any more, as Adobe removed Dolby Codec also from 2017-Version.

                                                                • 29. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                  gabrielh83545453 Level 1

                                                                  Hi,

                                                                   

                                                                  I have Windows 10 Home, 1709 version

                                                                   

                                                                  -I have installed every Media Feature Pack compatible with my OS from the official Microsoft site link that was posted here

                                                                  - updated my OS to the latest version,

                                                                  - installed Media Encoder CC2017 (I am currently working with Premiere 2017 and I can't update to 2018 yet because of a project I am currently working on)

                                                                   

                                                                  And the Dolby Codec is still not working.

                                                                   

                                                                  My MTS. files (85% of the project) appear as offline.

                                                                   

                                                                   

                                                                  What else can I do?

                                                                   

                                                                  Please help

                                                                  • 30. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                    RedAnt55 Level 1

                                                                    I'm running Windows 7 in a windows 7 only environment. I'm just wondering what Adobe was thinking... AVCHD is a pretty common format... why release your platform knowing it's going to kill so many users projects.

                                                                     

                                                                    G

                                                                    • 31. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                      ProDesignTools MVP & Adobe Community Professional

                                                                      They may not have had any choice.

                                                                       

                                                                      Neither Adobe or Dolby is saying what happened (perhaps legally restricted), but it has the hallmarks of a licensing dispute. So us trying to guess what went down is speculation.

                                                                       

                                                                      All we can say for sure is that this is highly unusual for Adobe – whenever in the past there has been a significant change in platform requirements or functionality, the company has always given plenty of notice well in advance. So, something very exceptional must have transpired for things to happen the way they did.

                                                                      2 people found this helpful
                                                                      • 32. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                        vgburke85 Level 1

                                                                        Has this problem been solved yet?  I still have Windows 7 and CC 2017.  I am reluctant to upgrade either one, especially Windows, due to problems experienced in the past.  Plus, I just don't like Windows 10 at all.

                                                                        • 33. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                          Ann Bens Adobe Community Professional & MVP

                                                                          Adobe wont fix this for you, your only option is to upgrade to W8 or W10.

                                                                          • 34. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                            ProDesignTools MVP & Adobe Community Professional

                                                                            Check this thread and see if any of the solutions posted there will work for you:

                                                                             

                                                                            Dolby Codec Missing in CC 2018, MTS/AC3 No Audio

                                                                            (read through all suggestions both pages of the thread)

                                                                            • 35. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                              Mickeyfilm Level 1

                                                                              I'm totally frustrated. For most of the past 7 years I have used Adobe, and for 10 years prior to that, Avid. I have some very long-term feature-length docs. I upgraded to High Sierra like an idiot. High Sierra doesn't recognize any of my many .mts files. I was also an idiot for upgrading to Premiere 2018. I've lost a huge amount of edit time now. What do I do? Adobe really upset me when I finally got someone on the phone. They simply blamed the Apple OS. I can't find an answer anywhere. If I go back to "Sierra", do I lose everything on my main drive? I've never done that. I'm completely at a loss and I've spent days reading discussion boards. There are literally thousands of editors who are having this problem and Adobe doesn't seem to understand this.

                                                                              • 36. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                                ProDesignTools MVP & Adobe Community Professional

                                                                                Sorry to hear of your troubles. If you're running CC 2018 and the latest version of macOS, and still can't use Dolby decoding, did you try all the suggestions given at the top of this thread – such as cleaning your media cache, as well as renaming and reimporting your MTS files, etc.?

                                                                                • 37. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                                  BrianSiano2 Level 1

                                                                                  Having the same problem. I was using Windows 7 and PP 2017, mainly because PP 2018 wasn't dealing with my MTS files at all. Neither the audio nor the video would display. I tried the various fixes under Windows 7, with no luck.


                                                                                  So, I just upgraded to Windows 10 Professional. Opened my project in PP 2018... and yes, the MTS files are still "media missing." Emptied my cache. Tried re-importing the files. No luck at all.

                                                                                   

                                                                                  Any suggestions?


                                                                                  • 38. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                                    Ann Bens Adobe Community Professional & MVP

                                                                                    Copy and paste them to a different location and import into a new project.

                                                                                    See how that goes.

                                                                                    • 39. Re: Premiere Pro CC 2018 - AVCHD no audio
                                                                                      b.art2 Level 1

                                                                                      AVCHD media (including the .MTS files contained in there) use AC3 audio tracks.

                                                                                      Check if you have an older A52Codec.component installed in /Library/Audio/Plug-Ins/Components. Remove it as AC3/A52 codecs are build-in to macOS nowadays. After rebooting, AVCHD import should work fine again.

                                                                                       

                                                                                      The third party software Perian installes this incompatible version of an AC3 codec in the components folder, so uninstalling this might have the same effect.

                                                                                      1 person found this helpful
                                                                                      1 2 Previous Next