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After Effects CC 2018 crash au démarrage !!

JuliaDesign
New Here ,
Oct 19, 2017 Oct 19, 2017

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Bonjour,

Je viens de télécharger After Effects CC 2018, a chaque démarrage, j'obtiens un crash et ce message s'affcihe ?!!

Je suis sur un macbook Pro (fin 2013) Intel Core I7

Merci de votre aide !!

Capture d’écran 2017-10-19 à 10.21.47.png

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correct answers 1 Correct answer

Kevin-Monahan Adobe Employee
Adobe Employee , Nov 16, 2017 Nov 16, 2017

Hi JuliaDesign,

Looks like trouble with your BCC plug-ins. Remove them or update them. Then you should be clear of this crash.

Thanks,
Kevin

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KanikaS Adobe Employee
Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

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Moving to After Effects​

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dj.summitt
Engaged ,
Oct 23, 2017 Oct 23, 2017

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Pardon, mon francais est mal.

Vous avez mis a jour vos driveres GPU?

Aussi, je trouve ca pour une vieux version
:

The workaround given is to disable the gpu sniffer until the fix is issued.

1. In the After Effects CC folder, Ctrl-click on Adobe After Effects CC.app

2. Choose "Show Package Contents" from the context menu.

3. Open the Contents > MacOS folder, look for "sniffer"

4. Keep that file, but rename it by placing a tilde in from of sniffer: ~sniffer

5. Close the finder and AE CC should launch normally.

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juliah5244712
New Here ,
Oct 23, 2017 Oct 23, 2017

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In Response To dj.summitt

Thanks ! but sorry, it didn't work…

here the full report of the crash :

Process:          After Effects [7486]
Path:             /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects
Identifier:       com.adobe.AfterEffects
Version:          15.0 (15.0)
Code Type:        X86-64 (Native)
Parent Process:   ??? [1]
Responsible:      After Effects [7486]
User ID:          501

Date/Time:        2017-10-23 23:30:33.037 +0200
OS Version:       Mac OS X 10.11.6 (15G1611)
Report Version:   11
Anonymous UUID:   BA8C9C42-0B8B-8D10-296D-7EAC29C105D4

Time Awake Since Boot: 43000 seconds

System Integrity Protection: enabled

Crashed Thread:   0  Dispatch queue: com.apple.main-thread

Exception Type:   EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:  KERN_INVALID_ADDRESS at 0x000000000000003c
Exception Note:   EXC_CORPSE_NOTIFY

VM Regions Near 0x3c:

-->

__TEXT            0000000100c41000-0000000100c48000 [   28K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects

Global Trace Buffer (reverse chronological seconds):

2.270885CFNetwork           0x00007fff8e02cdb3 TCP Conn 0x7ffbca6245e0 SSL Handshake DONE
2.579185CFNetwork           0x00007fff8e02cc8f TCP Conn 0x7ffbca6245e0 starting SSL negotiation
2.579421CFNetwork           0x00007fff8e02b659 TCP Conn 0x7ffbca6245e0 complete. fd: 18, err: 0
2.579525CFNetwork           0x00007fff8e0b9f33 TCP Conn 0x7ffbca6245e0 event 1. err: 0
2.735469CFNetwork           0x00007fff8e02a92b TCP Conn 0x7ffbca6245e0 started
2.946491CFNetwork           0x00007fff8e02cdb3 TCP Conn 0x7ffbcce259c0 SSL Handshake DONE
3.436048CFNetwork           0x00007fff8e02cc8f TCP Conn 0x7ffbcce259c0 starting SSL negotiation
3.436291CFNetwork           0x00007fff8e02b659 TCP Conn 0x7ffbcce259c0 complete. fd: 18, err: 0
3.436393CFNetwork           0x00007fff8e0b9f33 TCP Conn 0x7ffbcce259c0 event 1. err: 0
3.596726CFNetwork           0x00007fff8e02a92b TCP Conn 0x7ffbcce259c0 started

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.apple.CoreFoundation0x00007fff8d0ba104 CFBundleGetFunctionPointerForName + 36

1   com.BorisFX.BCC Fast Film Glow Dissolve PrTr X    0x0000000134b25589 xGPUFilterEntry + 105

2   com.adobe.VideoFilterHost.framework    0x000000011577915a ML::GPUVideoFilterEntry::LoadFilter(int (*)(unsigned int, int*, int, piSuites*, PrGPUFilter*, PrGPUFilterInfo*), std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int*, int, piSuites*, PrGPUFilter*, PrGPUFilterInfo*) + 186

3   com.adobe.VideoFilterHost.framework    0x0000000115778f92 ML::GPUVideoFilterModule::LoadModule(int, int*) + 210

4   com.adobe.VideoFilterHost.framework    0x0000000115777f75 ML::GPUVideoFilterModule::Create(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin> const&, ASL::InterfaceRef<ML::IPiPL, ML::IPiPL> const&, int*) + 133

5   com.adobe.VideoFilterHost.framework    0x0000000115777e1e ML::GPUVideoFilterFactory::CreateUnknown(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin>, std::__1::vector<ASL::InterfaceRef<ML::IPiPL, ML::IPiPL>, dvacore::utility::SmallBlockAllocator::STLAllocator<ASL::InterfaceRef<ML::IPiPL, ML::IPiPL> > >, int, int&) + 110

6   com.adobe.PluginSupport.framework    0x0000000114dc631c ML::(anonymous namespace)::AddPlugin(ML::PluginEntry const&, bool&, bool) + 8796

7   com.adobe.PluginSupport.framework    0x0000000114dc0a73 ML::(anonymous namespace)::LoadPluginList(ML::PluginNameList const&, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 1875

8   com.adobe.PluginSupport.framework    0x0000000114dbf23f ML::LoadPlugins(std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, bool) + 4463

9   com.adobe.PluginSupport.framework    0x0000000114de53b9 ML::PluginSupport::LoadAllPlugins(std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 1401

10  PREM.dylib              0x0000000105500956 ae::prem::MediaCoreData::MediaCoreData(char const*, bool, PF_World*, bool, bool, bool, bool) + 2166
11  PREM.dylib              0x0000000105504be7 ae::prem::MediaCoreData::MediaCoreData(char const*, bool, PF_World*, bool, bool, bool, bool) + 39
12  PREM.dylib              0x0000000105509014 PREM_Birth + 692

13  com.adobe.AfterEffectsLib.framework    0x0000000100f3112b InitPREM(bool, bool, bool, bool, bool, bool) + 827

14  com.adobe.AfterEffectsLib.framework    0x0000000100e984eb CEggApp::BirthPkgGrpD(aelib::InitIterator&, bool) + 107

15  com.adobe.AfterEffectsLib.framework    0x0000000100e9ef05 CEggApp::IEggApp(aelib::InitIterator&, bool, bool) + 5797

16  com.adobe.AfterEffectsLib.framework    0x0000000100e66092 CEggApp::CEggApp(aelib::InitIterator&, bool, bool, int, boost::shared_ptr<StartupTimeTelemetry>) + 1682

17  com.adobe.AfterEffectsLib.framework    0x0000000100eb6506 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int) + 886

18  com.adobe.AfterEffectsLib.framework    0x0000000100eb617a EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 58

19  com.adobe.AfterEffects  0x0000000100c44383 main + 2483
20  com.adobe.AfterEffects  0x0000000100c43864 start + 52

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Kevin-Monahan Adobe Employee
Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

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In Response To juliah5244712

Hi JuliaDesign,

Looks like trouble with your BCC plug-ins. Remove them or update them. Then you should be clear of this crash.

Thanks,
Kevin

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JuliaDesign
New Here ,
Nov 17, 2017 Nov 17, 2017

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In Response To Kevin-Monahan

Hi Kevin,

It works ! Thank you very much !

Julia

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