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You did not post a screenshot of how far you got, so we do not know where where you are getting stuck. If you do not want to pay for something you do not use, provide better information when posting.
then cancel plan
The "manage plan" tab is unresponsive and nobody answers on chat or the phone.
So Mike, how would you go about cancelling now?
The manage plan tab should work, are you on windows possibly? Restart your computer and try again.