3 Replies Latest reply on Oct 19, 2017 10:42 AM by JJMack

    Disable to use photoshop

    Jen79

      I really need help with both photoshop and lightroom.

      As soon as open photoshop it turns off and same for lightroom.

      What is wrong?

       

      BR,

      Jenny

        • 1. Re: Disable to use photoshop
          JJMack Most Valuable Participant

          You need to post more information. It turns off ? What your PC powers down?

          • 2. Re: Disable to use photoshop
            Jen79 Level 1

            It is just the photoshop turning off and says something like this (try to translate from Swedish):

            "Adobe Photoshop CC2014 do not work. A problem made the program stop working correct.

            The program turns off and you will get a message if there is a soultion.

            • 3. Re: Disable to use photoshop
              JJMack Most Valuable Participant

              Jen79  wrote

               

              "Adobe Photoshop CC2014 do not work. A problem made the program stop working correct.

              The program turns off and you will get a message if there is a soultion."

              CC 2014 is the version of Photoshop I use. The current version of Photoshop is CC 2018

              Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

               

              That message you get seems to be a windows massage one get when a Program crashes.  There should ne a crash report. Please post the details in the crash report.

              CC 2017 crash.jpg