2 Replies Latest reply on Oct 19, 2017 9:39 AM by tl91274011

    This file can't be previewed

    tl91274011 Level 1

      I have both Adobe Reader DC and Adobe Acrobat 8 Professional installed on my laptop with Windows 10.  I most often use reader and yesterday noticed that Acrobat wasn't working.  Since it's an old version I had to obtain a new serial number and reinstall it on my laptop, which I did.  The problem is now the preview pane in Windows Explorer is not working.  I have to actually open the pdf to view it and that is just not efficient.

      I have tried changing the default program to reader as I read online, but that didn't make it work.

      Can anyone help?

        • 1. Re: This file can't be previewed
          AnandSri Adobe Employee (Admin)

          Hi Tl,

           

          As per the description above, you are not able to preview PDF files in the Windows Explorer Preview Pane, Is that correct?

          Please try the troubleshooting steps from the following link which discuss the similar issue The specified item was not found.  Link: https://forums.adobe.com/thread/2102498

           

          You may also try following steps:

          • Open Control Panel>search Folder Options>click Restore Defaults under each of General, View, and Search tabs.
          • Search for Internet Options under Control Panel>click Advanced tab>Reset (you might try resetting IE without selecting "Delete personal settings" first).
          • Launch Reader>click Edit>Preferences>General>click Select As Default PDF Handler>OK.
          • Restart the computer.

          Hope this helps, and keep us posted with the results.

           

          Regards,

          Anand Sri.

          1 person found this helpful
          • 2. Re: This file can't be previewed
            tl91274011 Level 1

            Unfortunately this did not work.  Any other suggestions?  It worked until I removed the old Adobe Acrobat and installed the new version.