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Are you on Win or Mac? Which OS version?
Are you still facing this problem?
Could you show us a screenshot of the problem?
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Hello there Ravi!
Unfortunately the problem still persists.
My system is running Mac OS Sierra, and it is a iMac late 2015 model with 32gb of ram.
On the positive I spoke with an Adobe representative and we narrowed down the issue further.
The issue occurs while opening files from the server and not while being opened locally. So if opened I opened a file from my desktop and inDesign and inCopy the file will open fine. However, if I were to try to open this same file on the server it will pop-up with the following error:
And I can confirm that this is only present with the 2018 versions of inCopy and inDesign.
Alongside the Adobe representative I also created a new inDesign 2018 document and can confirm this error still occurs when the inDesign document was created with the latest version of inDesign.
I am having the same issue. Mac environment. InDesign/InCopy workflow with random error code 14. Copying the file off and back to the server seems to fix it but that is not ideal for remote workers.
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I'll add a bit more information.
I tested out both the 2018 and 2017 versions of inDesign and inCopy and found that the error does not pop-up if you open the document with the 2017 inDesign while using the 2018 inCopy.
So my theory after discovering the above means it could be an issue within 2018 inDesign and not 2018 inCopy.
All the best Ravi and the rest of the Adobe team and I hope the above information helped!
Yes. We're having the same issue over an ethernet network. error code: 14.
All macs mixed OS between Sierra and High Sierra.
When High Sierra users save an inDesign file to the server it becomes unusable over the network until copied to the Sierra users desktop and then copied back.
This causing severe headaches for our production team and work flow. Clearly ID 2018 is not compatible with High Sierra.
Okay. I think we found the problem and a work around better than copying files to desktops etc.
When you save an ID 2018 file in High Sierra make sure you do NOT have the "Always save preview images with Documents" check box checked in the save dialogue. If that is unchecked Sierra users will be able to open the files on a network with out error code 14.
However this seem like an issue Apple and Adobe need to work out.
Unfortunately on our end we were still unable to get our inDesign 2018 documents to work even with the preview checkbox set and then saved again.
However, I am not discounting that your findings may definitely be related to our current issues.
Overall amazing find Quesinberry!
Thanks for reporting the issue. Please share a sample indd file with me so that I can reproduce the issue at my end.
You can simply mail the file to me at firstname.lastname@example.org
Also, please verify if your issue is same as mentioned at and feel free to vote it.
Thanks and Regards
Thanks for reporting this issue.
We are looking into it & will revert shortly.
Sorry I cannot upload any files to Adobe due to NDA and confidentiality agreements with my clients.
We updated to 2018 Indesign and Incopy Friday and are also having the same issue. We are running El Capitan. Will emailing the file really recreate the problem? The problem seems to lie in the interaction between the Incopy and Indesign users linked by a server. We can send you a file, if you think it's a feasible test.
I have the same problem between Indesign and Incopy error 14 with documents hosted on the server, the overall environment (Mac, Sierra 10.12.6).
when will we have a solution?
Doing a cursory check-up for an update.
How goes the road to fixing the issue good crew at Adobe?
All the best!
Any update on this? We had a lot of headaches this week. I'm still willing to send a document for trouble-shooting. I never heard back.
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Thank you all!! We have received few documents and we are able to reproduce this issue in-house. Will be working on it.
You rock Monica!
Thanks again for all your help!
This error code 14 business has seriously hampered our production department. Same issues of a user opening and closing a file will cause other users to get the error 14 message.
I'll be watching this forum for updates.
For what it's worth, one work around that has been fairly useful for us is to log on to the server (Mac Server 5.2) and propagate the permissions on the effected files and folders. This will sometimes free up the files again. Of course the next person to use them will also usually lock them back down.
Hoping for a solution soon.
3.2 GHz Intel Core i5
16 GB 1867 MHz DDR3
Thanks for posting this question! We're having the same trouble after upgrading to the 2018 version of both InDesign and InCopy. Our copy editors cannot work simultaneously in InCopy if the designers have the InDesign file open and are getting the Error -14 prompt. In addition to absolute madness coming from both teams, we've lost hours of work because of this programming flaw. NOTE TO ADOBE: Most of us still prefer to own and maintain our own file servers, so please include support for a file server in your testing before releasing further upgrades. We've actually had a conversation with your CEO about this last year (2016). After reading a few more responses in this thread, we have downgraded to InDesign 2017 in an effort to thwart this. All files reside on a Mac server and our OS is El Capitan, so, for us at least, this is not related to High Sierra's undesirable interactions with InDesign 2018. We will let you know if the 2017 downgrade is effective.
November 2017 (13.0.1) release of InDesign CC has just become available via the Creative Cloud Desktop application.
Please update InDesign and see if the issue is resolved.
Hi Ravi, that update hasn't fixed the problem unfortunately. Still has the same 'Error Code 14' window pop up.
If you are on Mac 10.12, then with the update to 13.0.1 version of InDesign, Error Code 14 should no longer be there.
If you are on Mac 10.13, then with the update to 13.0.1 version of InDesign, the problem (Error Code 14) should no longer happen but you would see another problem - "the file is already open by another user". This problem has been reported to Apple and we are awaiting a fix.
That is unexpected. We're seeing something different, as mentioned above.
Could you also share the 'About InDesign' (InDesign CC > About InDesign...) screenshot?
I am encountering this same issue too.
I have two iMac's both running the latest OS and both with the latest version of InDesign CC.
Generally files are shared over a Local Network and i have found that sometimes files which have been saved on the secondary machine do not open on the Primary machine with the 'error code: 14.'
Renaming/Duplicating with a new name, allows me to open the file on the primary machine, but saving the file after that can sometimes be an issue.
I am getting the same error.
I am the same OS.
What I can tell is if InCopy is opened first, I can still open the indesign, but if it's the other way around, I get the error code.
Error 14 is a problem for our design organisation too. And like like others we too are doing the usual workarounds of saving to desktop etc. In actual fact if you just rename the file in Finder (say add a random character on the end) it will open?
Anyway, one finger of suspicion for us has pointed toward shared CC libraries, but it is inconclusive and I thought if I escalate this to the wider community, people may or may not agree?
The theory is if you retain a CC library from a previous iteration of the software it may be the problem? The only way to find out if this is it is to completely build your library again – not at all ideal.
What do people think?
We are running CC 2015.4
We cannot go up to later versions yet due to other software compatibilities
What does this have to do with error 14 issues on CC2018?
If you have a question, start a new thread and be prepared to find out that whatever it is, won't be fixed.
Ok. Thanks BobLevine I will – it does have a correlation and as this is a recent thread I figured the community might be searching Er14. But I will post afresh
Any update on this issue? Users all running latest version of Mac OS 10.12.6 and fully updated version of Adobe Indesign (13.0.1) and InCopy (13.0.1). Users receive "Cannot open "Filename". The file "Filename" is incompatible with Adobe InCopy Error Code 14" when another user has it open
We have a site license for 2 computer for the Adobe Creative Suite and we have upgraded both computers to High Sierra 10.13.1 and to InDesign 13.0.1. When one team member creates, or edits, an InDesign doc on their computer other team members cannot open the doc on the other computer (it creates an Error 14 message).
As you can image this is a huge issue since we produce a bi-monthly print publication.
I wish I had seen this thread before I had decided to upgrade our team to High Sierra.
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We are in the same position. The update stopped error 14, but the last user to open a file has to disconnect from the shared server before another user can open it. Permissions repairs do not fix this.
Exporting as an .idml file at least allows you to open it and avoid the error 14 though it's less than ideal.
This and the transparency issue with pdf files from illustrator, and the fact that when I try to do a search to place any file within a CC suite app, is now bricked. it doesn't work, I'm fed up with CC - even with an effective monopoly, products should be both stable builds and reliable to use. Peoples livelihoods and reputations depend on your software Adobe, please don't become the design equivalent of Microsoft Office on Mac. OSX 10.13.1 Indesign 13.01.
I have Creative Cloud for Teams and the InDesign CC 2018 available through the CC app is 13.0 only. I've selected, look for updates, etc. and there is not 13.01 version. Is there a way this update can be propagated so my team can access the update?
Mac OS El Capitan 10.11.5 some on Sierra, none on High Sierra.
Accessing files on server
This may help. It has worked for our small group.
On the file server itself, launch Finder. This must be done in a User who has Admin permissions for the file server computer and its volumes.
Click on the Volume itself to highlight and Click File>Get Info.
At the bottom of the Get Info Window for the Volume, Sharing and Permissions. There may be one or two users who have "Read and Write" while others have Read Only and other users have No permissions and are not listed.
A quick fix may be to choose Ignore Ownership on this Volume. You may then have to populate that to the lower level folders.
You may also highlight a folder, click the File>Get Info and then Choose Everyone>Read and Write or Staff>Read and Write under the Sharing Permissions. Populate those permissions to the "Enclosed Folders." You can also under the Sharing and Permissions choose the individual usernames and assign Read and Write permissions to those Users according to Volumes, Folders, Files, etc.
FYI, the upgrade to Mac OS 10.13.2 High Sierra has sucked the life out of me.
I also don't like the upgrades to Creative Cloud.
I think that the end users are now the Beta testers for all software developers.