4 Replies Latest reply on Nov 25, 2017 1:37 PM by antond2832705

    Error Message when trying to authorize eReader


      I am recieving the error message "E_ADEPT_USER_UNKNOWN" every time i try to authorize my ereader (NOOK color) in digital editions.  It is telling me to go to http://adeactive.adobe.com/adept/Active.  I did not find this to be of any help because the error message is not listed there.  It is also providing this "um:uuid4088dd0-5778-490b-df804a9c5989", I am not sure what this is.  At the top of the box it also says it is an "Activation server error".