Render image sequence Program Error "..\..\sources\VideoIO.cpp : 4675 : REQUIRE failed"

[miascugh]

Hi,

As the title says, since the update from PS CC 2017 to CC 2018, the "export -> render video"-dialogue causes a program error when set to image sequence, once I click the "Render"-button.

This is what the PSErrorLog.txt says:

"..\..\sources\VideoIO.cpp : 4675 : REQUIRE failed"

This feature is very important to my current workflow. I'm happy to answer any questions and thanks in advance.

[Mylenium]

Without exact system info, details about your project and things liek exact render settings nobody can tell you much.

Mylenium

[miascugh]

I think it's worth noting that it's been working fine with the same file this morning before I updated, and doesn't anymore since the update to CC 2018

System info:

Windows 10 Home 64bit, usually automatically up-to-date via Windows Update, no Fall Creators Update yet.

Intel Core i5-2400 @ 3.1 GHz

32GB RAM

Radeon HD 7800 Series graphics card

Render settings (unchanged from what I had used with CC 2017):

Image sequence

PNG (biggest filesize)

Custom document size (372 x 492px)

60 fps

All frames

direct alpha channel

Please let me know if I missed anything important.

[Akash Sharma]

Thanks for reporting this miascugh, Could you please PM me the PSErrorlog.txt file?

It seems that there is a missing component in the installation, Request you to reinstall Photoshop CC once and let us know if that helps.

Regards,

Akash

[miascugh]

Sent

[miascugh]

Re-installing Photoshop unfortunately didn't help

[Akash Sharma]

Could you please create a new administrative account to test and reproduce this issue?
Refer Adobe troubleshooting: Creating an admin account in Windows

Let us know if the issue persists on the new account.

[miascugh]

Hey, very sorry it took so long to get back to you. I finally got around to testing the suggested method as I'll be needing frame rendering to work soon.

Unfortunately I get exactly the same error message with a newly created admin account.

[miascugh]

Akash Sharma​

turns out, rendering an image sequence works fine with any format other than *.png - in the worst case I could ask my client if any of the available formats are viable for them, but I'd really rather be able to use *.png-files

[miascugh · Accepted solution]

Update July 23, 2018: Just tried it again today, and some update along the line seems to have fixed it.