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One possibility is that the new symbol dialog is being opened on another monitor (even if you only have one monitor). Two things that will help show if that's the problem are that if you click around the place you will get chime sounds from Windows. And, if you press the Enter key it should create the symbol with whatever the default name and symbol type is.
If that seems to be the case you might need to go into your display settings and check if it is seeing a ghost display, or just do a reset of the single monitor configuration. Even changing the desktop resolution might be enough. Also try the Reset (workspace name) option inside Animate.
You were spot on with the diagnosis, Thank you for that, I went through the steps, interestingly, there was no "binging" when I clicked around the screen but when I pushed Enter it did indeed create the Symbol as a graphic Symbol. If I tried to change the Graphic Symbol to a Movie Clip, it froze Animate cc again...interesting to say the least!
I tried resetting my workspace preference, that didn't help, then I went to settings a converted my display settings to a single monitor - you were right in that as well, I was using two monitors. As soon as I converted it to a single monitor, everything came good.
...and I just converted back to two monitors and it seems to be fine!
Thank you so much for your help with this, it was absolutely driving me crazy!
Thank you for reporting how it went. I suspect that Windows monitor arrangements haunt you. You are so wrong to change the number of screens you're using!
Are you suggesting that it would be better and less problematic to stay with the one monitor, or that it is a shame that the two monitors gave me a problem. Is there any reason that it would be better to either stay with one or go back to two monitors?
I am very new to Animate CC, so all advise is extremely helpful to me
No, I was just making fun of Windows. Any number of monitors should work fine, but Windows can sometimes get confused if you change the number of monitors you are using.
Yep, I totally get it! I look forward to the day that I can afford to buy and Apple and end the pain of trying to negotiate a windows based system.
All the best and thanks for all your help.
I am here to say this was so smart. Just solved the issue I was 2 days blocked on!