6 Replies Latest reply on Oct 24, 2017 4:22 PM by nigelb54649325

    Animate cc freezes when I try to create a symbol

    nigelb54649325

      Hi all,

      In the last week only, every time I try to create a symbol (F8) or right click create Symbol the stage completely freezes indefinitely. The only way to do anything is to go to Task Manager and end task on the program. I'm running windows 10, which only recently installed but I have managed to create a symbol under the Win 10 environment. Any advise would be awesome. thanks

        • 1. Re: Animate cc freezes when I try to create a symbol
          Colin Holgate MVP & Adobe Community Professional

          One possibility is that the new symbol dialog is being opened on another monitor (even if you only have one monitor). Two things that will help show if that's the problem are that if you click around the place you will get chime sounds from Windows. And, if you press the Enter key it should create the symbol with whatever the default name and symbol type is.

           

          If that seems to be the case you might need to go into your display settings and check if it is seeing a ghost display, or just do a reset of the single monitor configuration. Even changing the desktop resolution might be enough. Also try the Reset (workspace name) option inside Animate.

          1 person found this helpful
          • 2. Re: Animate cc freezes when I try to create a symbol
            nigelb54649325 Level 1

            Hey Colin,

             

            You were spot on with the diagnosis, Thank you for that, I went through the steps, interestingly, there was no "binging" when I clicked around the screen but when I pushed Enter it did indeed create the Symbol as a graphic Symbol. If I tried to change the Graphic Symbol to a Movie Clip, it froze Animate cc again...interesting to say the least!

             

            I tried resetting my workspace preference, that didn't help, then I went to settings a converted my display settings to a single monitor - you were right in that as well, I was using two monitors. As soon as I converted it to a single monitor, everything came good.

             

            ...and I just converted back to two monitors and it seems to be fine!

             

            Thank you so much for your help with this, it was absolutely driving me crazy!

             

            Cheers Nige

            • 3. Re: Animate cc freezes when I try to create a symbol
              Colin Holgate MVP & Adobe Community Professional

              Thank you for reporting how it went. I suspect that Windows monitor arrangements haunt you. You are so wrong to change the number of screens you're using!

              • 4. Re: Animate cc freezes when I try to create a symbol
                nigelb54649325 Level 1

                Hi Colin,

                 

                Are you suggesting that it would be better and less problematic to stay with the one monitor, or that it is a shame that the two monitors gave me a problem. Is there any reason that it would be better to either stay with one or go back to two monitors?

                 

                I am very new to Animate CC, so all advise is extremely helpful to me

                 

                Cheers Nige

                • 5. Re: Animate cc freezes when I try to create a symbol
                  Colin Holgate MVP & Adobe Community Professional

                  No, I was just making fun of Windows. Any number of monitors should work fine, but Windows can sometimes get confused if you change the number of monitors you are using.

                  • 6. Re: Animate cc freezes when I try to create a symbol
                    nigelb54649325 Level 1

                    Haha,

                     

                    Yep, I totally get it! I look forward to the day that I can afford to buy and Apple and end the pain of trying to negotiate a windows based system.

                     

                    All the best and thanks for all your help.

                     

                    Cheers Nige