11 Replies Latest reply on Nov 20, 2017 5:04 PM by Harize Tamara Branched from an earlier discussion.

    Re: Can't install the Adobe XD because. error 191

    EJohnsonVADHP Level 1

      I am also having an install issue. I am running the most recent version of Windows 10. Haven't had issues installing other Adobe CC products.

       

      I had the beta version installed, but was able to uninstall it from the CC app.

       

      I checked for application updates, and the "update" button changed to "install"

       

      Now it is erroring out during the install at around 95%

       

      There is no error code, just a generic "Installation Failed" message.

       

      Under Windows > Program Files > Common Files > Adobe, the Adobe XD CC directory has been created during the failed install.

       

      There are no new directories under Windows > Program Files > Adobe, Windows > Program Files (X86) > Adobe, or Windows > Program Files (X86) > Common > Adobe...but there are some DB files in Windows > Program Files (X86) > Common > Adobe sub-directories that were edited during the time I tried to install.

       

      Here is the info from the install.log file:

       

      ERROR: Failed to install UWP Appx Package

      -------------------------------------------------------------------------------------

       

      10/23/17 09:22:40:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11876 | Inside hdpimControlProgress for request type '2' with driverXML

      10/23/17 09:22:40:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11876 | Exiting hdpimControlProgress with status '0'

      10/23/17 09:22:40:730 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11876 | Inside hdpimTerminateSession

      10/23/17 09:22:40:761 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 11876 | Successfully deleted directory from path: C:\adobeTemp\ETR2EA8.tmp. Recursive: 1

      10/23/17 09:22:40:762 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11876 | Exiting hdpimTerminateSession, successfully closed session '0'

      10/23/17 09:22:40:773 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 13080 | Exit Code: 191

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 2 error(s), 0 warnings(s)

       

      FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:1.0.12.19

      FATAL: Error occurred in install of package (Name: UWPAssets Version: 1.0.12.19). Error code: '191'

      ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml <AddUWPAppx>

          <Name>Adobe.CC.XD</Name>

          <Path>C:\adobeTemp\ETR2EA8.tmp\2\SparklerApp\SparklerApp.appx</Path>

          <Version>1.0.12.19</Version>

          <ProcessorArchitecture>x64</ProcessorArchitecture>

          <Publisher>CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US</Publisher>

          <LaunchURI>adbxd:</LaunchURI>

          <UWPDependencies>

              <UWPDependency>

                  <Name>Microsoft.VCLibs.140.00</Name>

                  <Version>14.0.24123.0</Version>

                  <ProcessorArchitecture>x64</ProcessorArchitecture>

                  <Publisher>CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US</Publisher>

                  <Path>C:\adobeTemp\ETR2EA8.tmp\2\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00. appx</Path></UWPDependency>

          </UWPDependencies>

          <UWPDeploymentOptions>

              <ForceApplicationShutdown>false</ForceApplicationShutdown>

          </UWPDeploymentOptions>

      </AddUWPAppx>

      with error code 1

      ERROR: Failed to install UWP Appx Package

      -------------------------------------------------------------------------------------

       

      10/23/17 09:22:40:774 | [WARN] |  | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 11876 | Pipe 00000000 not initialized, aborting write.

      10/23/17 09:22:40:776 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 13080 | *************************  END Adobe Setup  *************************

        • 1. Re: Can't install the Adobe XD because. error 191
          Colin Holgate MVP & Adobe Community Professional

          The last thing that happens during an update is the uninstall of the previous version. If there are remnants of a previous version, but not everything, I can imagine the installer getting confused.

           

          There is the Creative Cloud Cleaner Tool, which can remove any leftover bits. It's here:

           

          Use the Creative Cloud Cleaner Tool to solve installation problems

           

          I just tried it under Windows 10, and it's a somewhat ugly experience compared to the Mac version! That aside, you can quickly see if any XD parts are still installed, and have the tool remove those, before trying a new install.

          • 2. Re: Can't install the Adobe XD because. error 191
            EJohnsonVADHP Level 1

            Thanks for the reply, Colin.

             

            I just uninstalled all the Adobe CC products, and the CC app, restarted my computer, and ran the Cleaner.

             

            Then I reinstalled the CC app. The first application I tried to install from the app was XD. It failed at the same point it had been failing before I did the reinstall.

             

            Ugh!

             

            XD would have been very helpful for a project I'm working on, but I guess I'll have to wait things out till Adobe gets its act together as far as the Windows install.

             

            And I know how you feel about Mac vs Windows. A lot of the larger companies in my area are using Macs for web development now. I had my theories as to why, but recently have discovered another reason, as I'm also using Node/NPM for this project. And it is so very buggy on Windows.

            • 3. Re: Can't install the Adobe XD because. error 191
              Colin Holgate MVP & Adobe Community Professional

              I was thinking that you only would clean the XD install, not remove everything! I hope the other apps reinstall ok.

              • 4. Re: Can't install the Adobe XD because. error 191
                EJohnsonVADHP Level 1

                Thanks, everything else installed fine.

                • 5. Re: Can't install the Adobe XD because. error 191
                  ankushr40215001 Adobe Employee

                  Hi EJohnsonVADHP,

                   

                  I had a word with Xd support team and they would like to do some troubleshooting on your system.

                   

                  I suggest you contact the live chat or call support and share this thread as a reference so they can perform the required troubleshooting.

                   

                  Please refer to this link for Contacting Customer Care.

                   

                  Thanks,

                  Ankush

                  1 person found this helpful
                  • 6. Re: Can't install the Adobe XD because. error 191
                    EJohnsonVADHP Level 1

                    I have chatted with Customer Care twice, and been passed around to different people both times. All I hear is that I have to disable antivirus software as a means of further troubleshooting.

                     

                    Well, in a work environment with a large company or organization, the antivirus software is often mandatory and managed by some network administrator that may not even be in the same building. In some cases (such as mine), the policy is that it has to stay active.

                     

                    No other CC product is requiring that I disable the antivirus software in order to install. That leads me to suspect that the problem is elsewhere.

                    • 7. Re: Can't install the Adobe XD because. error 191
                      Colin Holgate MVP & Adobe Community Professional

                      XD is a Universal Windows Platform application, and may not work in the same ways as the other CC apps. Here's an article about those kind of apps:

                       

                      Universal Windows Platform - Wikipedia

                       

                      I'm skeptical about whether disabling antivirus will help, but they only mean that you should do that while doing the install of XD. You could quit other applications to make sure nothing sneaks through, then reenable antivirus after the XD install.

                       

                      I would bet that antivirus isn't the issue, but would be happy to be wrong about that! If you have the power to disable it for a moment, it could be worth trying.

                      1 person found this helpful
                      • 8. Re: Can't install the Adobe XD because. error 191
                        EJohnsonVADHP Level 1

                        I saw an article from PC Magazine dated earlier this year and it said "Windows 10 currently doesn’t let you install non-Windows Store UWP apps without turning on developer mode."

                         

                        Did that change in subsequent Windows 10 updates?

                        • 9. Re: Can't install the Adobe XD because. error 191
                          Colin Holgate MVP & Adobe Community Professional

                          That's good idea. Check your Apps & features section of the System Settings. There's a menu where you can choose to install apps from anywhere, which is how my one is set up:

                           

                          Screen Shot 2017-10-28 at 11.46.59 AM.png

                          • 10. Re: Can't install the Adobe XD because. error 191
                            EJohnsonVADHP Level 1

                            Ironically, our PCs are locked down in that area - we can't install apps from the Store.

                            • 11. Re: Can't install the Adobe XD because. error 191
                              Harize Tamara Level 1

                              The error 191 for me persists

                               

                              Exit Code: 191

                              -------------------------------------- Summary --------------------------------------

                              - 2 fatal error(s), 2 error(s), 0 warnings(s)

                               

                              FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:2.0.32.10

                              FATAL: Error occurred in install of package (Name: UWPAssets Version: 2.0.32.10). Error code: '191'

                              ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
                              Adobe.CC.XD
                              E:\adobeTemp\ETR4B6.tmp\2\SparklerApp\SparklerApp.appx
                              2.0.32.10
                              x64
                              CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
                              adbxd:


                              Microsoft.VCLibs.140.00
                              14.0.24123.0
                              x64
                              CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
                              E:\adobeTemp\ETR4B6.tmp\2\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


                              false

                              with error code 1

                              ERROR: Failed to install UWP Appx Package

                              -------------------------------------------------------------------------------------