Hi. i have been successfully using Creative Cloud for around 6 months on the Photographer's Plan. My usage has been predominantly Lightroom.
But after I did the updates today neither Photoshop or Lightroom worked. I tried uninstall/reinstall of both LR and PS but this did not work. I also, acting on advice from the support chat folk, uninstalled/reinstalled Creative Cloud itself. Now, when I try to access Lightroom I get a message telling me there is an unexpected error opening catalogue. Photoshop gives me absolutely nothing at all.
I have tried using one of the backup catalogues (using info from a website) but it still gives me the unexpected error message.
I am using CC on a pc with Windows 10.
Can anyone assist here? I have been waiting to get back through to the chat support for well over an hour.
Please let me know if any other details are needed.
Thanks for the link. I was actually just trying to update from Lightroom 2015 to Lightroom Classic.
The problem seems to lie in the fact that my catalogue did not update or do what it needed to do to be able to function in Lightroom Classic. This may be because I am using an Olympus and my ORF files are not recognised.
I'd welcome people's views on whether this might be the cause of my ills.
ps I have now reinstalled my old LR and it is fine.