Photoshop 19.0 release. Keyboard shortcuts don't work properly!

[andrews12254145]

Hi, I faced to the problem with keyboard shortcuts after a new update to 19.0 version. Sometimes shortcuts don't work at all. I noticed that it has to be "alt" in shortcut to cause this problem.

For example Ctrl+Shift+I works well, Ctrl+Alt+Shitf+N doesn't.

How can I solve this problem?

[Sahil.Chawla]

Hi Andrews,

This has been identified as a bug and our team is working on a fix for the same. Apologies for the inconvenience.

In the meantime you can use the workaround in all the shortcuts which start with Ctrl+Alt such as Ctrl+Alt+Z press it as Alt+Ctrl+Z

In shortcuts such as Alt + Backspace you have to tap backspace twice to  make it work.

Regards,

Sahil

[Mohit Goyal]

Also, you can refer the feedback link for the updates: Photoshop CC 2018: CTRL+ALT+Z not working properly | Photoshop Family Customer Community

Regards,

Mohit

[Naomi_Jang]

Some shortcuts doesn't working,

ex: foreground / background color + backspace, Ctrl+Alt+I, Ctrl+Alt+C, Ctrl+Alt+Shift+E...and so on.

I try many different methods, but it's still working.

What can I do?

[Mohit Goyal]

For meantime time, We would suggest you install the previous version of Photoshop CC 2017.

refer the screenshot to install the previous version via the Creative cloud: http://prntscr.com/h1axp3

Regards,

Mohit

[Naomi_Jang]

Hello Mohit,

Thank you for help, first of all, I remove the version of Photoshop 2018,

then install Photoshop 2017 again, finally, those shortcuts came back, it works now!

Naomi

[Mohit Goyal]

Great, thanks for the update.

Once we have a resolution/workaround available for this issue we will update you.

Regards,

Mohit

[LUX Communications]

I have the same problems wit my CS 5.5. All my shortcuts for Photoshop, Indesign and Illustration are changed since last week after an update. I can't´t work any more fluently.

So will it help when I reinstall the CS 5.5 Master Collection again? Or is there a file in which the shortcuts are stored, which I can get from my backup?