Prelude Non-Responsive

[N McAlpine]

I updated to Prelude 2018 and it is very non-responsive. When I go to ingest footage, every time I click a folder in the media browser, it say's "Not Responding" then takes several seconds to open the folder. When I finally locate the footage to be ingested (if I can manage to get there without prelude crashing), I select all my clips, choose 'transfer clips to destination' and 'transcode' to MXF. Once I hit ingest, Prelude Crashes. Sometimes it ingests one clip before crashing. I had issues with 2017 too so I just stuck with 2015. Unfortunately I accidentally deleted 2015 when I updated to 2018... So now I'm stuck.

I've trashed my preferences.. Uninstalled, and reinstalled..

I'm on a Windows 7 64bit, Intel Xeon CPU E5-2650 2.00GHz (2 processors) 64GB RAM

Running Adobe Prelude CC 2018

[Abhishek Kapoor]

Hello,

Please share details of source file format type and camera details you are working with & try following steps :

1. Clean media cache.

2.  Turn off "automatic conformation and peak file generation" option under Preferences > Audio

Regards

Abhishek

[N McAlpine]

This did not help. The source is XAVC 1920x1080 59.94i

Does Prelude keep a crash log? I pulled this from EventProperties:

The program Adobe Prelude.exe version 7.0.0.134 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 127f4

Start Time: 01d34dc83477276d

Termination Time: 114

Application Path: C:\Program Files\Adobe\Adobe Prelude CC 2018\Adobe Prelude.exe

Report Id: 2799012e-b9bc-11e7-98c7-d89d67c60fb2

[Abhishek Kapoor]

Crash logs are saved on following location:

%appdata%\Adobe\Prelude\7.0\logs

did you notice these crashes with other formats as well?

Regards

Abhishek

[N McAlpine]

I hadn't tried any other formats. I just successfully ingested a pro res video and transcoded it to MPEG2.

So it appears to just be the XAVC giving it fits. The other Adobe applications are having no problems with this format. I am still running 2017 for Premiere, AE and Encoder though.