1 Reply Latest reply on Dec 5, 2017 3:12 AM by AnandSri

    Acrobat 8 Professional

    Wilyumm

      When I open a pdf file it will sometimes only shows small boxes in place of characters.

      If I open it with another program, such as Foxit, it opens correctly.

      How can I fix this in Acrobat?

        • 1. Re: Acrobat 8 Professional
          AnandSri Adobe Employee (Admin)

          Hello wilyumm

           

          Sorry for the delay in response to your query and apologize for the inconvenience caused. Please check for any updates from Help Menu>Check for updates. You may also try to uninstall and reinstall the Acrobat.

           

          Note: The above-mentioned steps may or may not work as Acrobat 8 is declared as an End of Life and Support product. The support is limited, for more information, please refer to End of support | Reader 9 and Acrobat 9 (and earlier)

           

          If the issue persists, please share the following details:

          • Is it a Mac or Windows machine?
          • Is it happening  with all the PDF files or with one PDF files?

           

          Hope this helps, and let us know how it goes.

           

          Regards,

          Anand Sri.