1 Reply Latest reply on Oct 26, 2017 10:09 AM by paul.montei@kornferry.com

    photoshop CC 2018 will not launch mac os x 10.11.6

    paul.montei@kornferry.com Level 1

      I just updated my CC 2017 suit to 2018. Indesign, Illustrator and the others launch fine. Photoshop does not launch at all. PS CC 2017 still launches. Should I uninstall and reinstall? if i do, will it only affect 2018? when i installed 2018 i selected to keep previous versions

       

      thanks for any help

       

      Screen Shot 2017-10-24 at 12.13.55 PM.png

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      Screen Shot 2017-10-24 at 12.16.19 PM.png

        • 1. Re: photoshop CC 2018 will not launch mac os x 10.11.6
          paul.montei@kornferry.com Level 1

          for those who come upon this short thread, i have solved my PS launch problem.

           

          Anti virus software.

           

          at the very first launch of PS CC 2018 after the update/install, my anti virus software quarantined the adobecrashreporter file which PS apparently needs to continue launching so the app would stop launching.

           

          so i shut off the anti virus, uninstalled PS, re-installed it, launched PS (which worked!!) then turned back on the anti virus software and now it all works

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