38 Replies Latest reply on Oct 29, 2018 1:03 PM by Nancy OShea

    Copy & Paste Failing: Dreamweaver CC 2018

    ealanjones Level 1

      On multiple occasions, I've experience Copy and Paste failures. Or, rather, unexpected behaviors.

      1. I copy a line of code, and paste it somewhere else in the same document.
      2. Then I copy another line of code, and paste it somewhere else.

      Only, the second paste, pasted what was copied the first time. From then on, the only item working in the edit menu is paste. Even if you copy something from outside of Dreamweaver (TextEdit) and paste into Dreamweaver, it still paste what was copied the first time.

      When this is happening, Dreamweaver is the only app behaving this way. Tells me it must be limited to Dreamweaver.

       

      From what I've read, on other forums, I'm not the only one seeing this. Yet, it's not a topic here.

       

      I'm running MacBook Pro (15-inch, 2016) / 2.7 GHz Intel Core i7 / 16 GB 2133 MHz LPDDR3 / OS X 10.13

      The Dreamweaver CC 2018 I'm using is Build 10136. I just updated to it yesterday (10-23/2017).

        • 1. Re: Copy & Paste Failing: Dreamweaver CC 2018
          Niharika Gupta Adobe Employee

          Hi,

           

          Thanks for reaching out. We did fix some Copy/Paste issues in Dw CC 2018 but there are some still left in our plate. For your scenario, can you please help us by recording a video clip when you face the issue and share it. We will certainly try and pick this up.

           

          Regards,

          Niharika Gupta

          Adobe Dreamweaver

          1 person found this helpful
          • 2. Re: Copy & Paste Failing: Dreamweaver CC 2018
            MilkDigital Level 1

            We have the same issue in Dreamweaver CC 2018.

            Bug seen on Mac OSX 10.10.5

            Seems to be only when you copy and paste from within Dreamweaver.

            Copy from external program and paste into Dreamweaver is fine.

            • 3. Re: Copy & Paste Failing: Dreamweaver CC 2018
              Preran Adobe Employee

              I remember the team talking about some fixes to copy paste coming up in the next version of DW. Am checking with them.

               

              Thanks,

              Preran

              • 4. Re: Copy & Paste Failing: Dreamweaver CC 2018
                Preran Adobe Employee

                Hi all,

                 

                For us to better investigate, can you provide us with answers to the following questions? Most of the copy paste issues have been fixed, but from this post, it looks like there are some that still need investigation.

                 

                1. What platform & version/build Dreamweaver is running on?
                2. Is DW in Standard or Developer workspace. And a screenshot of the DW workspace
                3. What is document view(full code view, split design/live view, undocked document) when the issue starts appearing.
                4. Does the issue start while user is working on DW or after he switches from other app/Desktop to DW or after user minmizes & maximizes DW.
                5. What are the steps user was doing just before the issue occurred like FTP operations, switching between documents, etc.
                6. Is the issue specific to Ctrl+C & Ctrl+V operations or the issue is occurring with other KB shortcuts like Ctrl+A, Delete key, Ctrl+D(duplicate line), etc
                7. When the issue starts occurring, does pressing Ctrl+A or delete result in executing these operations in any of the open panels like Files Panel or DOM panel
                8. Does the issue occur only on selecting code using mouse or even for selections done with keyboard
                9. Once it occurs, does clicking outside Dreamweaver and redoing the selection in code help in resolving the issue
                10. Share a small video clip demonstrating the issue happening? (Please note: as the issue is a focus related issue, it might occur when screen capturing app is running)

                 

                Thanks,

                Preran

                • 5. Re: Copy & Paste Failing: Dreamweaver CC 2018
                  traceyt256

                  MacBook Pro (15-inch, 2017)

                   

                  macOS High Sierra version 10.13.4 (17E202)

                   

                  Dreamweaver CC2018

                   

                  when every you try to do a find and replace, enter mailto address or any window that pops up to allow you to paste information in a field - it fails to accept anything copied from any other application

                  • 6. Re: Copy & Paste Failing: Dreamweaver CC 2018
                    Preran Adobe Employee

                    From what I understand, this issue has been fixed in the latest update. At least, I haven't heard of any new issue around this one since the latest update. Can you try updating Dreamweaver and let us know if you continue to face this issue?

                     

                    Thanks,

                    Preran

                    • 7. Re: Copy & Paste Failing: Dreamweaver CC 2018
                      gogogotchi

                      Same issue with copying and pasting code from Dreamweaver to other text editors/other applications. Seems to only copy and paste within Dreamweaver documents only, anything else does not register.

                       

                      My computer was recently wiped clean and upgraded with more RAM so I've installed the latest versions of Adobe programs.

                       

                      iMac (21.5-inch Late 2013)

                      Mac OSX 10.13.5

                      Dreamweaver 18.2 10165 Build

                       

                      I've had to shut down Dreamweaver multiple times or restart the computer to get it to work. It's inconsistent.

                       

                      ------

                       

                      What platform & version/build Dreamweaver is running on?

                      Mac OSX 10.13.5

                      Dreamweaver 18.2 10165 Build

                       

                       

                      Is DW in Standard or Developer workspace. And a screenshot of the DW workspace. What is document view(full code view, split design/live view, undocked document) when the issue starts appearing.

                           Standard. Split Code-Design + Vertically. Design View Left.

                       

                      Does the issue start while user is working on DW or after he switches from other app/Desktop to DW or after user minmizes & maximizes DW.

                           So far. No set pattern. Just happens whenever.

                       

                       

                      What are the steps user was doing just before the issue occurred like FTP operations, switching between documents, etc.

                           Switching between Google Chrome Browser + Dreamweaver or InDesign

                       

                       

                      Is the issue specific to Ctrl+C & Ctrl+V operations or the issue is occurring with other KB shortcuts like Ctrl+A, Delete key, Ctrl+D(duplicate line), etc

                            All the shortcuts work (Ctrl+C , Ctrl+V, Ctrl+D). But copy does not transfer to any other application other than within other Dreamweaver documents.

                       

                      Does the issue occur only on selecting code using mouse or even for selections done with keyboard

                           Same issue. Have tried right-click cut/copy/paste - will not work.

                       

                       

                      Once it occurs, does clicking outside Dreamweaver and redoing the selection in code help in resolving the issue

                           Nope.

                       

                       

                      dw_screenshot.png

                      • 8. Re: Copy & Paste Failing: Dreamweaver CC 2018
                        apvandam_aspects Level 1

                        Have the same problem for months now.

                         

                        Had it on my previous Mac, on my now brand new Mac again. Suddenly copy-paste works fine within DW and outside DW, but not between DW and any other non-Adobe app, nor Safari, Chrome, nor Numbers or Pages. Text can be transferred to Illustrator, but from Illustrator to Safari . . . No!

                         

                        After repeated re-installs and cache-clearings, this seems to work:

                         

                        Copy the text the Mac shows outside DW into the DW-file. Copy that together with some DW-text in the file into Safari. It will show.

                        From that moment on, you can use copy-paste any text from DW intone external app without problems, until the copy-paste block re-appears, and it will.

                        • 9. Re: Copy & Paste Failing: Dreamweaver CC 2018
                          Nancy OShea Adobe Community Professional & MVP

                          The stuck clipboard problem on Mac is nothing new.  See below for solutions.

                          http://osxdaily.com/2018/02/02/fix-copy-paste-not-working-mac/

                          • 10. Re: Copy & Paste Failing: Dreamweaver CC 2018
                            apvandam_aspects Level 1

                            This is not the issue. Copy/paste isn't stuck, there are obviously two parallel copy/paste systems that are not communicating, that's what I said.

                            • 11. Re: Copy & Paste Failing: Dreamweaver CC 2018
                              justawebbie
                              1. What platform & version/build Dreamweaver is running on?

                                Running iOS High Sierra v10.13.6 15-inch MacBook Pro, 2.9 GHz INtel Core i7, Radion Pro 560 4096MB Intel HD Graphics 630 with 16GB 2133 MHz LPDDR3

                              2. Is DW in Standard or Developer workspace. And a screenshot of the DW workspace

                                In Standard workspace

                              3. What is document view(full code view, split design/live view, undocked document) when the issue starts appearing.

                                Full code view

                              4. Does the issue start while user is working on DW or after he switches from other app/Desktop to DW or after user minmizes & maximizes DW.

                                Starts right from the get go and restarting DW does not help nor restarting the MacBook or killing the clip board. You however can copy/paste between DW files just not outside of DW window.

                              5. What are the steps user was doing just before the issue occurred like FTP operations, switching between documents, etc.

                                Copied code from another source, pasted into DW, fixed it and copied it back and tried to paste back and could not.

                              6. Is the issue specific to Ctrl+C & Ctrl+V operations or the issue is occurring with other KB shortcuts like Ctrl+A, Delete key, Ctrl+D(duplicate line), etc

                                It is happening with Ctrl+C and right-click Copy and the menu Edit Copy

                              7. When the issue starts occurring, does pressing Ctrl+A or delete result in executing these operations in any of the open panels like Files Panel or DOM panel

                                No nothing seems to help

                              8. Does the issue occur only on selecting code using mouse or even for selections done with keyboard

                                Yes it does

                              9. Once it occurs, does clicking outside Dreamweaver and redoing the selection in code help in resolving the issue

                                No it does not

                              10. Share a small video clip demonstrating the issue happening? (Please note: as the issue is a focus related issue, it might occur when screen capturing app is running)

                               

                                       I am not sure what you want me to capture or how to get it to you once I do a recording. 

                              • 12. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                Preran Adobe Employee

                                From what I understand, the team is investigating a few issues with this feature. Meanwhile, to all those of you that are affected, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my profile picture and use the Message button. We will get in touch with you for investigation.

                                 

                                Thanks,

                                Preran

                                • 13. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                  apvandam_aspects Level 1

                                  I managed to copy/paste to Pages and reverse, after which I could copy/paste between DW and Safari/Chome, hapering all the time.

                                  By changing the Copy/paste from between DW and the browsers into between DW and Pages, communication between DW and the browser is immediately restored. But, it returns, sometimes in the same hour, sometimes the next day or later.
                                  Working on a Mac under High Sierra with the latest version of DW.

                                  • 14. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                    ericbnpusa Level 1

                                    I am also now having this issue after the last update.  Today is the first day in which it started.  I cannot copy anything from Dreamweaver to the clipboard.  It's extremely frustrating and now my workday is shot unless I can find a work around.  It literally just started happening.  Please fix ASAP Adobe. 

                                    • 15. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                      justawebbie Level 1

                                      If those having an issue with Copy/Paste in DreamWeaver and using a MacBook iOS High Sierra I found a solution to get the function back for a period of time. Close your applications. Go to the utilities folder in applications open up the activity monitor and force quit the pboard. You may have to use the search function in the activity monitor to find pboard.

                                      • 16. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                        ericbnpusa Level 1

                                        UPDATE:  I just did a re-install of Chrome and Safari and it now is copying from the clipboard to the browsers.  I have found that it is copying to clipboard, but it won't paste to the browsers.  Once I did a reinstall of the browsers, it now works, but for how long is a good question.

                                        • 17. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                          flaviol48500777

                                          Hi


                                          Same issue here. There is lots of reporting about this problem and is impossible to work with this simple copy/paste feature. One important thing for the DW community, it's working on standard view, and not working on developer view.

                                           

                                           

                                          1. What platform & version/build Dreamweaver is running on? Windows 10. DW 18,2.
                                          2. Is DW in Standard or Developer workspace. And a screenshot of the DW workspace - Developer.
                                          3. What is document view(full code view, split design/live view, undocked document) when the issue starts appearing.

                                          As soon as you try to copy/paste anything. From Chrome, notepad, whatever. Also if I want to copy anything from the document, the option is unavailable.

                                          1. Does the issue start while user is working on DW or after he switches from other app/Desktop to DW or after user minmizes & maximizes DW. No.
                                          2. What are the steps user was doing just before the issue occurred like FTP operations, switching between documents, etc. Steps? 1.Copy the source - 2. Paste within DW. It's not working with the keyboard shortcuts or the mouse copy/paste option.
                                          3. Is the issue specific to Ctrl+C & Ctrl+V operations or the issue is occurring with other KB shortcuts like Ctrl+A, Delete key, Ctrl+D(duplicate line), etc. Both.
                                          4. When the issue starts occurring, does pressing Ctrl+A or delete result in executing these operations in any of the open panels like Files Panel or DOM panel. Ctrl+A
                                          5. Does the issue occur only on selecting code using mouse or even for selections done with keyboard. Both.
                                          6. Once it occurs, does clicking outside Dreamweaver and redoing the selection in code help in resolving the issue. No.
                                          7. Share a small video clip demonstrating the issue happening? (Please note: as the issue is a focus related issue, it might occur when screen capturing app is running). Don't have time for video. Sorry.

                                           

                                          Thanks and regards.

                                          • 18. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                            jeafgilbert Level 1

                                            Worth to try because it happened to me and works well:

                                             

                                            1. Open Activity Monitor (type in Spotlight Search)

                                            2. Find 'pboard' and Force Quit it.

                                            3. Try copy & paste again.

                                             

                                            Note: I'm using Dreamweaver CC2018 + MacOS High Sierra

                                            1 person found this helpful
                                            • 19. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                              apvandam_aspects Level 1

                                              I am an experienced Copy-paster. The problem happens so very often, more than once a day. The above remedy and/or restarting Safari and or in the mean time applying Copy/paste in any other application (like Pages), all of these solutions work out fine. It certainly seems more of a serious problem in MacOS (I use High Sierra) than in Dreamweaver.

                                              1 person found this helpful
                                              • 20. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                dieselpowerednun Level 1

                                                Hello!

                                                 

                                                Recently updated to Dreamweaver cc 18.2 10165 build on Windows 10 from cc 2015 and I forget the version or build for cc2015.

                                                 

                                                I now have similar issues with copy and paste.  I cannot copy and paste withing code view, design view or live view.  I cannot even copy code snippets out to paste them in via notepad ++, I have to cut, undo in dreamweaver, and then paste in notepad++.  If I don't do in that order, I will paste a blank space.  Copy/paste within code view will sometimes paste the code of the whole document in the space I want the snippet.  Sometimes it will paste html that has been through the converter so all the special characters are replaced with ascii representations.  Hell, I can't paste in text from outside dreamweaver into the code or any other view, only blank space.

                                                 

                                                Makes the software, which my company pays a lot for, nearly useless. 

                                                 

                                                What the hell is the problem here?  I see no answers or real solutions.  Should I just downgrade to my previous version?

                                                • 21. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                  Nancy OShea Adobe Community Professional & MVP

                                                  Copy & paste is no problem for me on Win 10.  Have you tried restoring preferences?

                                                  Unusual behavior in Dreamweaver? Try restoring preferences.

                                                   

                                                  PS I have multiple versions of DW on my system. There's no harm in reverting to an older version if it fits in better with your workflow.

                                                  • 22. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                    elcy Level 1

                                                    No paste option after copying code in the latest DW update 18.2. Very annoying.  Worked until the update yesterday. Also get annoying popups saying scripts for open and save are not defined.  I tried resetting preferences and that did not do anything to resolve these problems.  Just created more work for me to reset the view options.  This version should have been tested before deploying to users because it has a lot of problems.  Please do a rollback to a stable version.  For now, I am just going to use Visual Studio Code instead of Dreamweaver.  What a waste of money for a program that can't perform the simplest of tasks. 

                                                    • 23. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                      elcy Level 1

                                                      After the latest update to 18.2 yesterday (Oct 11, 2018), I can no longer paste whereas I could before. Windows 10, standard view, no paste option at all on right click and the Paste Special option is greyed out and not available.

                                                       

                                                      Update: I just found that I can now use Control+C and Control+V to copy and paste. I am more used to the right click so would like that fixed but meanwhile, at least I can paste.

                                                      • 24. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                        Preran Adobe Employee

                                                        Thank you for providing context and information. Can you get in touch with this us using this link Contact Customer Care ? The team can log a bug for you if necessary.

                                                         

                                                        Right now, I couldn't find any open or fixed bug for this issue.

                                                         

                                                        Thanks,

                                                        Preran

                                                        • 26. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                          Jon Fritz II Adobe Community Professional & MVP

                                                          This is just the user to user forum, to officially log a bug, or to add your experience to one already submitted, you can either...

                                                           

                                                          Go to Help > Submit Bug/Feature Request from within DW itself, or...

                                                           

                                                          Visit the Uservoice forum at: Adobe Dreamweaver: Bugs: Hot (923 ideas)

                                                          1 person found this helpful
                                                          • 27. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                            Preran Adobe Employee

                                                            Just to be sure, are you on the latest version of DW? If you are, are you still facing this issue? I ask because a number of copy paste related bugs have been fixed in the latest version.

                                                             

                                                            If you are still facing this issue, use the information in the pervious post to report it. Share the link with me after you are done posting your feedback.

                                                             

                                                            Thanks,

                                                            Preran

                                                            • 28. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                              elcy Level 1

                                                              I have not tried the copy paste since downloading and installing the

                                                              newest version released about two days ago. But now I cannot use the

                                                              "UNDO" function.  I have no idea what is going on but please set back to

                                                              a version that works.  The simplest of tasks are now impossible and

                                                              after being a customer for more than 10 years, I am seriously

                                                              considering cancelling my subscription.

                                                              • 29. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                Nancy OShea Adobe Community Professional & MVP

                                                                I'm on windows 10.  No problems here with Ctrl+C, Ctrl+V or Ctrl+Z.  

                                                                • 30. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                  elcy Level 1

                                                                  Yes, I have the latest and *cannot copy & paste within DW nor can I

                                                                  undo*!  I am very dissatisfied with this product since the last two

                                                                  recent updates.

                                                                   

                                                                  Also, UNDO no longer works, and the JS that Adobe uses for preferences are now prompting alerts for opening, saving and putting files - and user has no way to fix it.  I am going back to CC 2017. 2018 versions are terrible and certainly NOT WORTH THE MONEY we are paying. Can no longer do the simplest of tasks.

                                                                  • 31. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                    elcy Level 1

                                                                    I don't generally use the Ctrl + keys.  Neither the Edit functions nor

                                                                    the Right click functions work in 2018.

                                                                    • 32. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                      Preran Adobe Employee

                                                                      For all those of you that are still facing this issue with Dreamweaver CC 2019, I suggest getting in touch with our tech support team using this link Contact Customer Care

                                                                       

                                                                      They can investigate the issue, and log a bug for you with the team if necessary. I will also bring this issue to the notice of the product team.

                                                                       

                                                                      Thanks,

                                                                      Preran

                                                                      • 33. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                        Ayush Rathi Adobe Employee

                                                                        Hi elcy,

                                                                         

                                                                        We are not able to repro the issue.

                                                                        Could you please tell us steps/workflow that you are performing, for which copy, paste and undo are not working for you.

                                                                         

                                                                        Could you please try clearing the preferences and relaunch Dreamweaver and then check if it works for you.

                                                                        Also, please let us know your OS and Machine Configuration.

                                                                         

                                                                        Thanks and Regards

                                                                        Ayush Rathi

                                                                        Dreamweaver Team

                                                                        1 person found this helpful
                                                                        • 34. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                          elcy Level 1

                                                                          I use windows 10 HP Envy and never had problems with DW until the 2018

                                                                          updates.  I have two other computers and will check on them but this is

                                                                          the one I have the most on.  The problem occurs whenever I open an html

                                                                          page on any of the sites I have or maintain. The options in the DW Edit

                                                                          tab don't work and I get error messages. There is no way I can find to

                                                                          clear the preferences I set in prior editions so I cant reset them.

                                                                          • 35. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                            elcy Level 1

                                                                            The best option now seems to be removing DW and using either Atom or

                                                                            Visual Studio Code. Adobe has dropped the ball big time.  I would like a

                                                                            refund. Thank you

                                                                            • 36. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                              Nancy OShea Adobe Community Professional & MVP

                                                                              elcy  wrote

                                                                               

                                                                              There is no way I can find to clear the preferences....

                                                                              1. Close Dreamweaver.
                                                                              2. Open your Windows File Explorer and under View, check the boxes to show File name extensions and Hidden items.   Locate C:/Program Files/Adobe/Adobe Dreamweaver [version]), find the Dreamweaver.exe file.  See screenshot.
                                                                              3. Hold down the Windows key + Ctrl + Shift and double-click on  Dreamweaver.exe
                                                                              4. When Prompted to restore preferences and settings, hit YES.
                                                                                https://helpx.adobe.com/content/dam/help/en/dreamweaver/kb/restore-preferences-dreamweaver/_jcr_content/main-pars/filter_section/filter-section-main/filter_content_156268031/filter-section-main/procedure/proc_par/step/step_par/image/windows-preferences.png
                                                                              2 people found this helpful
                                                                              • 37. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                                elcy Level 1

                                                                                The prompt does not appear.

                                                                                • 38. Re: Copy & Paste Failing: Dreamweaver CC 2018
                                                                                  Nancy OShea Adobe Community Professional & MVP

                                                                                  If the rpompt does not appear, you didn't do it right.  Close DW and try again.