That's crazy Tony! I know the staff must be completely burned out by the week's chaos, but that's not acceptable behavior. Thank you for sharing it, so Adobe can sort it out. Do you happen to have any case numbers?
Sorry to hear about this experience Tony. I don’t work for Adobe so can’t offer any apologies as I simply volunteer to help in this user to user community. I think the agent could have been more helpful in directing you to the on-line chat support (assuming you telephoned). For the future make a note of this:
Click the link below, sign-in and wait for the page to fully load.
- Choose Account Issues
- Choose Adobe ID and signing in
- Scroll to the bottom of the page and choose - Show me my contact options
- Click Chat
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Sorry for the poor experience with support!
Could you please share your case number so we can look into it?
Hi Nicola, thank you for your interaction.
For your information they didn't give me a case number as I was speaking to them via the telephone.
Just as an addendum to my previous post (in the light of the kind replies) I did try the on-line chat prior to speaking to the support operatives but waited for so long for a response I terminated the request as I assumed there was some kind of issue with the system. May I point out that I am not the kind of person that complains but as I was treated with absolute contempt and what can only be described as arrogance, I thought I'd find out if this had happened to anyone else - hence my post.