1 Reply Latest reply on Oct 25, 2017 7:26 AM by JeanetteMathews

    Dimensions CC Quits on open

    freelance2020 Level 1

      Hi,

       

      I have an iMac 27' (5K) 2014 - 4GHz i7, 16GB RAM, AMD Radeon R9 M290X 2048MB

      Running 10.11.6 El Capitan

       

      Just updated to Dimensions CC and it instantly crashes when I try to launch it.

      I have gone through the process of uninstalling and re-installing it, I have also run the adobe cleaner tool.

       

      But the issue still perists. Adobe support told me they cannot help and have told me to post my issue here in the forums.

       

      Any help to try and get this working would be much appreciated.

       

      Thanks.

        • 1. Re: Dimensions CC Quits on open
          JeanetteMathews Adobe Employee (Admin)

          Hello!  The forums don't have a way to gather files, so please submit a report here:  Adobe Dimension CC Feedback Portal  and attach your log files.  As much of the following logs as exist will be very helpful.  Some logs may not exist depending on the type of crash.  Please include your full system specs as well for reference.

           

          Application Logs

          DimensionGPUProfiler.log

          Dimension.log

           

          Mac:  ~/Library/Logs/Adobe/

          Win:  ~\username\appdata\local\Adobe\Dimension\


          Crash Logs

          Mac:  ~/Library/Logs/DiagnosticReports/
          Win:  %LOCALAPPDATA%\CrashDumps