1 person found this helpful
Chances are that somewhere in the agreement you accepted when you took the subscription you also agreed to allow them the use of your credit card information. My guess is that you won't be able to change any of it without contacting support since they need some means of being able to charge you should you decide to drop the plan early.
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
Thanks for the info.
But the customercare said they cannot remove the card. I have finished paying for an annual plan already. Then why keep the details.
Your credit card information is absolutely safe with Adobe, however, there is no option to remove your credit card details.
You can anytime update your payment method but not remove it.
I also really really hate the idea (after so many hacked companies have made it certain that a customer's credit card information is not "absolutely" safe) that Adobe is keeping my credit card details. This makes me heavily dislike Adobe's policies. We may not be able to remove our credit card details as yet, but believe me, the company's competitors will have an open door to become "not Adobe". At some point, this policy will bite your company in the butt. I'm already researching other options.
I agree. Adobe are ruthless with their techniques for keeping customers and taking their money.
They should be more ruthless with their software actually working and getting rid of the many and growing number of shortcomings. I'd happily keep paying if I liked their software enough but alas I do not.
ProDesignTools Firstly that link logs me out. Secondly do I need to read between the lines of your post? i.e you said "may" does this mean possibly not? and "used previously but no longer do" does this mean expired?
I dont want to spend another half an hour of my time looking for a hidden link that will not answer my question.
It means that if you have a card on file that is inactive (i.e., not being used for any current/active subscription), then you should be able to confirm that it's removed from your account or you can submit a request to Adobe for same, via that page.
Haven't tried this personally, but under GDPR which came into effect last month, companies now need to have a way to allow customers (esp. in EU) to delete personal information.
I'm just commenting so I can find the thread later where an Adobe employee said "Your credit card information is absolutely safe with Adobe" .. I'm sure the lawyer will have a field day with that.
Also .. I don't blame you for not trusting Adobe with your info lately. I've been trying for DAYS to reach the accounts page of the website on three different browsers and it's giving DNS errors : https://accounts.adobe.com