1 Reply Latest reply on Oct 25, 2017 7:22 AM by JeanetteMathews

    Dimension does not open.

    keremm78194540

      Hi,

       

      Dimension the program I downloaded and I installed it.

      Dimension but does not open.

       

      System Requirements

       

      Mac OS Sierra

      Version 10.12

      İmac Retina 27" 5K

      4 Ghz Intel Core i7

      32 Gb DDR3 Ram

      AMD Radeon R9 M395 2048 Video Graphics

       

      Please help.

        • 1. Re: Dimension does not open.
          JeanetteMathews Adobe Employee (Admin)

          Hi Kerem!  The forums don't have a way to gather files, so please submit a report here:  Adobe Dimension CC Feedback Portal  and attach your log files.  As much of the following logs as exist will be very helpful.  Some logs may not exist depending on the type of crash.  Please include your full system specs as well for reference.

           

          Application Logs

          DimensionGPUProfiler.log

          Dimension.log

           

          Mac:  ~/Library/Logs/Adobe/

          Win:  ~\username\appdata\local\Adobe\Dimension\


          Crash Logs

          Mac:  ~/Library/Logs/DiagnosticReports/
          Win:  %LOCALAPPDATA%\CrashDumps