1 person found this helpful
We apologize for the inconvenience caused. As per the description above, you are getting error code 1328 while updating the Acrobat Pro 11, Is that correct?
Please try the troubleshooting steps from the following KB docs Error 1328: Error applying patch to file | Acrobat, Reader Link: https://helpx.adobe.com/acrobat/kb/error-1328-applying-patch-to-file.html
You can also refer to and try the steps Fix Windows errors that occur during Acrobat Reader update Link: https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html
Hope this helps, and keep us posted with the results.
As stated in my first post... I have tried those steps and they failed to fix the problem. I continue to get notifications on a daily basis that there is an update, and I continue to get the error, regardless of uninstalling and reinstalling the program or attempting to repair the installation.
Adobe needs to fix the issue... we should not have to jump thru all these hoops to fix a program we paid this much money for. It's just plain silly to think we should.
2 people found this helpful
Please use the Adobe cleaner tool to uninstall the Acrobat, cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Link: http://labs.adobe.com/downloads/acrobatcleaner.html
Restart the computer and install the Acrobat again from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
If the issue still persists, please check in Hidden Administrator account or create another user account and check with Acrobat.
Keep us posted with the results.