8 Replies Latest reply on Oct 27, 2017 5:51 PM by Sharpsmith

    Problem processing Raw files with Adobe Photoshop CC 2018

    Sharpsmith Level 1

      I installed the new Adobe Photoshop CC 2018, and now when I try to process a Raw file, Photoshop opens the file, then immediately locks up my computer. I have to reboot to clear the file. Anyone else have a similar problem? Adobe hasn't been any help so far.

       

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        • 1. Re: Problem processing Raw files with Adobe Photoshop CC 2018
          JJMack Most Valuable Participant

          Is your Display adapter device driver up to date? Post your CC 2018 menu Help>System Info.....

          • 2. Re: Problem processing Raw files with Adobe Photoshop CC 2018
            ashutoshb27013580 Adobe Employee

            Hi @Sharpsmith

             

            Thanks for contacting us.

            Could you please check & provide the details of computer so that we can look into the problem you are facing

             

            System Type: Mac or Windows ?

            OS version: ?

            Display driver / Graphic Processor details: Make & Model, V RAM

            Camera Details: Make & model.

            • 3. Re: Problem processing Raw files with Adobe Photoshop CC 2018
              Sharpsmith Level 1

              Ok, I'm a novice at this, but this is what I've been able to figure out so far.

              System - Mac

              OS Version ElCapitan version 10.11.6

              Graphics ATi Radeon HD 2600 Pro 256MB

              Processor 2.8 G2 Intel Core 2 DBO

               

              I haven't figured out how to find my camera make and model

              • 4. Re: Problem processing Raw files with Adobe Photoshop CC 2018
                D Fosse Adobe Community Professional & MVP

                Go into Camera Raw Preferences (accessible from Bridge or Photoshop), and uncheck "use graphics processor".

                • 5. Re: Problem processing Raw files with Adobe Photoshop CC 2018
                  ashutoshb27013580 Adobe Employee

                  Hi

                  As suggested by D Fosse, you can disable the Graphic processor in Camera Raw Preferences. The path to do that is

                  Open Photoshop>Click on Photoshop CC (at top left corner)>Preferences>Camera raw> uncheck use graphics processor.

                  Restart the photoshop & check.

                   

                  Although your graphic processor is not supported as it has only 256 MB of V RAM, it might be disabled by default.

                   

                  Please check the camera make & model if it is supported by camera raw or not in this below link

                   

                  Cameras supported by Camera Raw

                  • 6. Re: Problem processing Raw files with Adobe Photoshop CC 2018
                    Sharpsmith Level 1

                    I disabled the graphic processor in Photoshop CC, restarted Photoshop CC, but the computer continues to freeze up as soon as I open a Raw file. My camera is a Canon 6D which supports Camera Raw.

                    • 7. Re: Problem processing Raw files with Adobe Photoshop CC 2018
                      Sharpsmith Level 1

                      Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

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                      Operating System: Mac OS 10.11.6

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                      License Type: Subscription

                      Serial number: 96040952573117854578

                      GUIDBucket:

                      Application folder: /Applications/Adobe Photoshop CC 2018/

                      Photoshop scratch has async I/O enabled

                      Scratch volume(s):

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                         Dark Strokes 19.0.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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                         com.adobe.inapp.purchase  2.11.27 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_11_27/purchase.html”

                         com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

                         New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”

                         Libraries  2.11.27 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_11_27/index.html”

                         Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

                         Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

                         Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                         Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                       

                       

                      Installed TWAIN devices: NONE

                      • 8. Re: Problem processing Raw files with Adobe Photoshop CC 2018
                        Sharpsmith Level 1

                        I finally found my way to the correct option. Thank you for your help.