19 Replies Latest reply on May 27, 2008 6:56 AM by RaGoe

    RH7 wants internet connection

    RaGoe
      Hi there,

      I'm using RH quite a long time and now I'm changing from RH5 to RH7.
      A disturbing behavoir is, that RH7 wants to open an internet connection while opening the programm (displaying the starter pod) and every time I open a RH project.
      Are there any suggestions what option causes this and how to disable this?
      RH is running under Windows Vista, setup was running on an "clean" system, no older RH installations.

      Greetings
      Ralf
        • 1. Re: RH7 wants internet connection
          Peter Grainge Adobe Community Professional (Moderator)
          Welcome to the forum

          Try going to Tools | Options and ticking Use Offline Help.

          • 2. Re: RH7 wants internet connection
            RaGoe Level 1
            Hi Peter,

            thanks for reply.
            This option was selected all the time.
            I also tried to disable the starter pod but seems there is no way for that, correct?

            Greetings
            Ralf
            • 3. Re: RH7 wants internet connection
              lmarden Level 2
              if you just click on the project's xpj file, it bypasses the starter window, doesn't it? would that be a workaround? You could create a desktop shortcut to the xpj file...
              • 4. Re: RH7 wants internet connection
                Peter Grainge Adobe Community Professional (Moderator)
                What about Auto Update?

                What about if you open RH but not one of your projects? Open RH without opening a project. Your first post suggests you may have done that but I want to be sure.

                I don't see this in any project when I am offline. It is not the normal behaviour.

                • 5. Re: RH7 wants internet connection
                  RaGoe Level 1
                  Hi all,

                  thanks for trying to help me

                  > if you just click on the project's xpj file, it bypasses the starter window, doesn't it?

                  Unfortunately not, same procedure as before...

                  > What about Auto Update?

                  Has been disabled

                  > What about if you open RH but not one of your projects? Open RH without opening a project.
                  > Your first post suggests you may have done that but I want to be sure.

                  Yes you are right. Opening RH7 causes an internet connection. Clicking a project in starter pod to
                  open the project shows the connection dialog again (proxy)
                  I will try to reinstall everything first, then try to install on an other computer. Perhaps it helps ...
                  Once again: Thank for your help

                  Greetings
                  Ralf



                  • 6. Re: RH7 wants internet connection
                    Captiv8r Adobe Community Professional & MVP
                    Hi Ralf

                    Have you tried hiding the RoboHelp starter page? I believe if you right-click the tab, it will offer an ability to hide it. I believe that the starter page is probably the culprit, as there is an information area in the lower right that looks for any updates upon startup.

                    Cheers... Rick
                    • 7. Re: RH7 wants internet connection
                      RaGoe Level 1
                      Hi Rick,

                      You're absolutely rigtht, the starter page wants to connect to www.adobe.com/go/starterpagerh...
                      It seems to me, theres no way to disable the starter page. Hiding is possible, but next time the starter
                      is back again ;-(
                      Meanwhile i reinstalled the application but without succes,

                      Greetings
                      Ralf


                      • 8. Re: RH7 wants internet connection
                        Peter Grainge Adobe Community Professional (Moderator)
                        Have you activated the product yet? Maybe that is what is forcing it.

                        • 9. Re: RH7 wants internet connection
                          RaGoe Level 1
                          Hi Peter,

                          RH7 activation/registration passed without any problems.

                          Greetings
                          Ralf
                          • 10. Re: RH7 wants internet connection
                            Peter Grainge Adobe Community Professional (Moderator)
                            Adobe are telling me that the start page does look for a connection but behave differently if it does not find one. It should not be prompting you. I'm trying to get more information but that might take a while. What concerns me is that no one else has had this problem, or at least, no one else has reported it here.

                            • 11. Re: RH7 wants internet connection
                              RoboWizard Level 4
                              Hi Ralf

                              What I'm about to offer here is probably going to make the folks at Adobe faint. <VBEG>

                              That starter page can be modified if you want. If you look inside the folder where RoboHelp HTML is installed, you should find a folder named StarterExt. Inside this folder is a file named dws_robohelp.swf. You might try simply renaming the file to dws_robohelp.fws.

                              My thought here is that if the page can't find the .SWF (because it's now named .FWS) that you won't be prompted for an internet connection.

                              Of course, that also means that you won't receive automatic notification of what Adobe wants you to see when you start RoboHelp.

                              Cheers... Rick
                              • 12. Re: RH7 wants internet connection
                                Peter Grainge Adobe Community Professional (Moderator)
                                I have been in touch with Adobe and advised that the element of the start page that attempts to phone home is programmed not to if there is no connection. That is exactly the behaviour I see on five PCs and no other reports seen of RH phoning in, except in a beta and that was fixed.

                                If Rick's suggestion does not change things, do you have access to IT folks who can track what called the internet connection? Is that possible?

                                • 13. Re: RH7 wants internet connection
                                  RaGoe Level 1
                                  Hi Rick, hi Peter

                                  renaming the SWF-file did'nt help, bat renaming the STARTER.HTM was helpful. RH now shows a blank page on startup but it's OK. I'll open my projects by clicking the XPJ-File, perhaps I create my own menu ;-)
                                  At least this is an sufficient solution for me and the topic can be closed.

                                  > ...do you have access to IT folks who can track what called the internet connection?
                                  > Is that possible?

                                  If you're still interested in, i can do that. I'm using wireshark as analyzer program and could send you that
                                  protocol.

                                  Greetings to all and thankx again
                                  Ralf

                                  • 14. Re: RH7 wants internet connection
                                    Peter Grainge Adobe Community Professional (Moderator)
                                    You'll have to tell us what is calling it on your system. Mine does not phone home when there is no connection. I will then contact Adobe.

                                    • 15. Re: RH7 wants internet connection
                                      RaGoe Level 1
                                      Hi Peter,

                                      the requested URI is
                                      http://www.adobe.com/go/startpagerh?prod=rh&ver=7.0&stat=full&plat=win&lang=de

                                      RH: 7.01.001
                                      OS: Windows Vista, no SP1, UAC disabled

                                      I found this request in the "starter.htm" and removed it. Now I can use the starter page without any problems.
                                      Its the best solution for me.

                                      Greetings
                                      Ralf
                                      • 16. Re: RH7 wants internet connection
                                        Peter Grainge Adobe Community Professional (Moderator)
                                        Thanks. I have passed this on to Adobe. I will let you know if I hear anything that helps.

                                        Hold on! Whilst typing this reply, I clicked that link. It shows that you are running a beta version and this was a problem in the beta tests, but one that was fixed. Where did you get your copy?

                                        • 17. Re: RH7 wants internet connection
                                          Peter Grainge Adobe Community Professional (Moderator)
                                          Sorry, it's not the version you are using that is a beta, the page that link goes to is about the AIR beta and that is what would appear.

                                          It has been confirmed that RH7 is programmed to look for a connection and show that page in the bottom right corner if there is a connection. However, it is also programmed to show something else if there is no connection. So yes it is looking for a connection but it will not create one. The thinking is you are only aware of this through some software that is monitoring for connections.

                                          If that is the case, surely there is no problem as it does not seem unreasonable to look for one and then give you new information if there is a link. The only objection I could see is if RH tried to create a connection. Are you saying that it what is happening?

                                          • 18. Re: RH7 wants internet connection
                                            RaGoe Level 1
                                            Hi Peter,

                                            Beta version? I can't believe that. My company received RH on CD about two weeks ago
                                            and i made an update using the Adobe Updater from the RH help menu. The version info shows 7.01.001

                                            Greetings
                                            Ralf
                                            • 19. Re: RH7 wants internet connection
                                              RaGoe Level 1
                                              Hi Peter,

                                              (i missed your last posting)
                                              I think you are right, perhaps my admin can help configuring my internet connection
                                              considering your info.
                                              I think we can mark this question as answered, as mentioned before i found a solution
                                              that keeps me going on. Thank you very much.

                                              Greetings
                                              Ralf