0 Replies Latest reply on Oct 26, 2017 11:22 AM by lukec79147584

    "(App Name) keeps stopping" when trying to open the app on android


      Hopefully somebody will be able to shed some light on this for me.

      Right, I have a Phonegap app in the Android Play Store & iOS App Store. The iOS works fine with no crashes at all. The Android works with most devices but every, say for example, 1 in 4 people who download it get this error message when they try open the app, "(App name) keeps stopping".

      Now I originally thought my app was just not compatible with some device type/models but I was proved wrong . . . I have two Samsung S7's both downloaded the app using the same wifi, have the same latest software updates, have the same permissions, have the same antivirus, . . literally identical in all ways I can think of! Yet it only works on one and not the other??

      Its my second published app, yet the first app I made worked fine on all models with Android, never an issue!

      Anybody ever encounter this problem??

      Thank you in advance!!