7 Replies Latest reply on Feb 24, 2018 9:11 PM by Dadshade

    CC will not load with VPN running

    Dadshade Level 1

      Having spent hours attempting to install LR CC, I finally contacted support who found that my VPN was blocking the install. After installing with the VPN disabled, he said it should work with the VPN running but it doesn't. I have to disable it before LR CC will run. Anyone know why and is there a way to resolve this issue?

        • 1. Re: CC will not load with VPN running
          Dadshade Level 1

          Sorry, I phrased that wrong. It was not the VPN blocking the install, it was Adobe blocking it because of the VPN.

          • 2. Re: CC will not load with VPN running
            itaif4789477

            Same here — strangely, I can't seem to find any info on this online. No idea if there's a workaround, but this seems sort of silly to me; there's no reason Lightroom should be blocking access over VPN. You can use Lightroom when offline, but not when connected to VPN?

            • 3. Re: CC will not load with VPN running
              Jao vdL Adobe Community Professional & MVP

              Works perfectly fine for me going through a vpn. There is no reason why vpn by itself should block Lightroom. As long as the firewall at the place you are vpn'ing into doesn't block the secure traffic from Lightroom CC or its installer should be completely unaware that its traffic is routed in a different way.

              • 4. Re: CC will not load with VPN running
                itaif4789477 Level 1

                To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN. I'm using a private VPN (Mullvad; no firewall, blocking, etc. of any kind) — when I launch Lightroom, it tries to access Adobe servers, which might block the connection from the endpoint IP address. Lightroom can't access the server, so it spins forever, blocking functionality.

                 

                It would be nice if

                1. Lightroom would time out eventually and at least give the option of using it in offline mode
                2. Adobe didn't block my VPN, so I could continue using the product I'm paying for without having to compromise security
                • 5. Re: CC will not load with VPN running
                  Jao vdL Adobe Community Professional & MVP
                  To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN.

                  I don't think they are doing anything like that. It works perfectly fine for me through my company VPN.

                  • 6. Re: CC will not load with VPN running
                    jamesc78470080

                    I am having the same problem, same VPN.

                    • 7. Re: CC will not load with VPN running
                      Dadshade Level 1

                      Hi. The Adobe LR tech was very helpful. You can see his suggestions I've

                      copied for you below. This worked for me. However, he sent me another

                      message a few days ago to say that the issue has been resolved in the

                      latest update of LR CC.  If you haven't done the updates yet give it a try

                      first. If that doesn't work, then follow his advice below. Good luck!

                       

                      "It turns out that this is not a bug in Lightroom CC. The issue is actually

                      with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I

                      know. ☺ In my testing, I found that IPVanish actually broke a number of

                      apps I use daily as a software developer. The good news is that I have a

                      fix for you.

                       

                       

                       

                      In the IPVanish settings, go to the “Connection” tab and disable the option

                      “Enable IPv6 Leak Protection”. Running with this option disabled will allow

                      Lightroom CC to work as expected. If you do this, please keep in mind your

                      VPN will no longer block any network traffic that is using IPv6. Please see

                      the following IPVanish guide for more info:

                      https://support.ipvanish.com/hc/en-us/articles/115002074754-IPv6

                       

                       

                       

                      The fact that IPVanish is blocking local IPv6 network traffic is clearly

                      a design flaw in their software. Even with IPv6 leak protection enabled,

                      local traffic should still be allowed; I’ve reached out to the IPVanish

                      folks in hopes that they’ll fix this bug on their end.

                       

                       

                       

                      If I had to make a recommendation as a fellow Lightroom CC user and VPN

                      user, it would be to switch to a VPN that does not block local IPv6 network

                      traffic such as NordVPN. Just to be clear, that’s my recommendation as a

                      software user and not as an Adobe employee.

                       

                       

                       

                      I hope this is enough info to put this issue to rest. Thanks again for

                      helping track this down,

                       

                      - Jeff"