Sorry, I phrased that wrong. It was not the VPN blocking the install, it was Adobe blocking it because of the VPN.
Same here — strangely, I can't seem to find any info on this online. No idea if there's a workaround, but this seems sort of silly to me; there's no reason Lightroom should be blocking access over VPN. You can use Lightroom when offline, but not when connected to VPN?
Works perfectly fine for me going through a vpn. There is no reason why vpn by itself should block Lightroom. As long as the firewall at the place you are vpn'ing into doesn't block the secure traffic from Lightroom CC or its installer should be completely unaware that its traffic is routed in a different way.
To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN. I'm using a private VPN (Mullvad; no firewall, blocking, etc. of any kind) — when I launch Lightroom, it tries to access Adobe servers, which might block the connection from the endpoint IP address. Lightroom can't access the server, so it spins forever, blocking functionality.
It would be nice if
- Lightroom would time out eventually and at least give the option of using it in offline mode
- Adobe didn't block my VPN, so I could continue using the product I'm paying for without having to compromise security
To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN.
I don't think they are doing anything like that. It works perfectly fine for me through my company VPN.
I am having the same problem, same VPN.
Hi. The Adobe LR tech was very helpful. You can see his suggestions I've
copied for you below. This worked for me. However, he sent me another
message a few days ago to say that the issue has been resolved in the
latest update of LR CC. If you haven't done the updates yet give it a try
first. If that doesn't work, then follow his advice below. Good luck!
"It turns out that this is not a bug in Lightroom CC. The issue is actually
with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I
know. ☺ In my testing, I found that IPVanish actually broke a number of
apps I use daily as a software developer. The good news is that I have a
fix for you.
In the IPVanish settings, go to the “Connection” tab and disable the option
“Enable IPv6 Leak Protection”. Running with this option disabled will allow
Lightroom CC to work as expected. If you do this, please keep in mind your
VPN will no longer block any network traffic that is using IPv6. Please see
the following IPVanish guide for more info:
The fact that IPVanish is blocking local IPv6 network traffic is clearly
a design flaw in their software. Even with IPv6 leak protection enabled,
local traffic should still be allowed; I’ve reached out to the IPVanish
folks in hopes that they’ll fix this bug on their end.
If I had to make a recommendation as a fellow Lightroom CC user and VPN
user, it would be to switch to a VPN that does not block local IPv6 network
traffic such as NordVPN. Just to be clear, that’s my recommendation as a
software user and not as an Adobe employee.
I hope this is enough info to put this issue to rest. Thanks again for
helping track this down,
I am using NordVPN and Create Cloud fails to connect whilst VPN is enabled. I disabled CyberSec and it made no difference.
Just adding my story to the thread in case anyone can help or it helps someone else.
1 person found this helpful
What i did was reset NordVPN in the advance setting (make sure you know you sign-in credentials and password) with Adobe cc open (not really necessary) and that did the trick...works again...BUT not sure why it went off in the first place. Hope that helps for you.
To get things done you should check with bestvpnrating.com for sure it does.
I have exactly the same problem using NordVPN and Adobe CC. When launched Adobe CC says "no internet connection". Yet if I disable the NordVPN connection it works immediately.
Me too.... using NordVPN, CC says "no internet connection". Disable VPN, CC works. Fix please!!
Same issue using PIA VPN. Please give us some feedback on why.
After trading a few emails with NordVPN customer service I decided to uninstall the NordVPN app, shut down the computer, reboot and reload the VPN app. As I have discovered before uninstalling VPN software doesn’t always remove all traces of the application. When I reinstalled the NordVPN app my favorites from before were already loaded in the app. I suppose it could have been stored with my account information and reloaded as part of the install. Who knows. Bottom line is the Adobe CC app was able to connect after about three attempts while the VPN was active. Don’t know though if it will work permanently. But it seems to work now.
In case it helps, I have the same problem, using expressvpn. Connected? CC says no internet connection. Disconnected? Works fiie immediately.
Here we are nine months later and still no help on the Nord VPN issue. Is anyone listening?
1 person found this helpful
Hi, I tried to enable TCP/IPV6 protocol on my network connection and Adobe Connections seems to be ok now, with NordVPN app running. TCP/IPV4 was enable on my connection properties, and TCP/IPV6 was not enabled.
Have you ever tried?
Can you tell me if this is a possible solution?
I have not tried that. I'll check that out right now.
Did you set that up on the actual physical network connection or the NORD
tap connection? When my VPN wasn't running both the Tap and my real
connection showed IPV6 connection enabled. However, after I started the
VPN connection both showed IPv6 disabled. So, I enabled it on both the Tap
connector and my live connector and it seemed to work. I'll test again
after restart and see what happens. Right now though it does work.
1 person found this helpful
I only enabled IPV6 on my main connection.
I didn't touch NordVPN tap.
That is in fact the solution to the problem. When my NordVPN starts up it
DISABLES IPv6 in both the TAP connection and the actual network
connection. I'm going back to my original ticket with NordVPN and ask them
why that happens. They of course sent me to Adobe to fix the problem when
in fact it's something they are doing for some reason that's causing this
issue. I'll try to find out why they are disabling IPV6 with startup.
check my last email to you. When I rebooted and started the NordVPN I
discovered that both the TAP connection and the Network adapter had IPV6
disabled. So for some reason the Nord app is disabling the IPV6 access.
Maybe security reason... I don't know...
Perhaps enabling IPV6 affects VPN security....
I have discovered a work around for my issue with Adobe CC app. However,
it begs a question that I'm sure your technical people can answer. Adobe
CC app is looking to have IPV6 enabled in the various network adapters
being used for the internet connection. I have discovered that when I
start NordVPN app that it is disabling IPV6 connection in both the TAP
adapter and the regular Network adapter as well. When I manually enable
the IPV6 connection in both adapters things work as expected with the Adobe
CC app. Unfortunately upon rebooting the system and starting the NordVPN
app it turns them off again. There must be some setting in the app that is
making this happen. Please advise because this is a nuisance and there are
plenty of postings in the Adobe community page by people trying to get this
fixed. Those with other VPN connection providers don't seem to be having
this problem as frequently as NORD customers. Looking forward to your
Copied you on my email to NordVPN support using my original ticket number.
Maybe we'll find out why this is happening. I'm guessing you are right
about it being a security thing on the VPN. But time will tell. Thanks
for pointing that out. At least I can fix it now if I have to.
Here’s the response I got from NordVPN this morning. Sounds like their
network doesn’t support ipv6 and as a result they turn off access through
their Tap adapter.
“The IPv6 protocol is currently not supported on our systems, our service
is simply not compatible with this protocol at the present, therefore if
the Adobe CC application requires IPv6, we cannot guarantee if both apps
will work at all. Seems that you would not be able to use both applications
simultaneously since it is not possible to adjust any settings on the
NordVPN application that could disable IPV6.
Let us know if there is anything else we can assist you with.
Customer Support Specialist
Sent from iPad.
I’ve done the same as described. Problem is on reboot of pc and restart of
NordVPN both the tap adapter and the network adapter will revert back to
ipv6 disabled. So, the Adobe CC app will not connect again until one turns
off the VPN app or enables IPv6 in the adapter manually. It would work
fine if the NordVPN app didn’t disable the ipv6 connection in the network
adapter on startup.
I’ve sent our findings to NordVPN customer service and the simple reply was
that NordVPN doesn’t support IPV6. I’ve encouraged them to have one of
their engineers contact Adobe engineers and work together to fix this.
Seems to me we’ve at least isolated the problem. Now it’s up to these two
companies to work together to find a fix that doesn’t require a shutdown of
the VPN or manual enablement of IPV6 in the adapter.