6 Replies Latest reply on Nov 6, 2017 2:22 PM by Bear Travis

    Adobe XD CC High Sierra kernel panic

    Salmen-Bejaoui

      I updated all the applications to the last version. Now, when I open Adobe XD CC, sometimes my macbook pro late 2013 with HighSierra OS crash and i get the kernel panic screen. I had this problem four times right now.

       

      How can i fix this ?

       

      Thanks.

        • 1. Re: Adobe XD CC High Sierra kernel panic
          elainecc Adobe Employee

          Do you have a crash log from when it kernel panicked? That would help us figure out what's going on and how to fix it.

           

          Thanks,

           

          -Elaine

          • 2. Re: Adobe XD CC High Sierra kernel panic
            Salmen-Bejaoui Level 1

            This is the log of the last crash happened today.

             

             

            Anonymous UUID:       41DC9A5E-F949-133C-70E5-56889E46BFE0

             

             

            Sun Oct 29 17:49:00 2017

             

             

            *** Panic Report ***

            panic(cpu 0 caller 0xffffff801be1b6f6): trying to interlock destroyed mutex (0xffffff803ea3f280)

            Backtrace (CPU 0), Frame : Return Address

            0xffffff920c4ab4f0 : 0xffffff801be6d366

            0xffffff920c4ab530 : 0xffffff801bf98494

            0xffffff920c4ab570 : 0xffffff801bf8a429

            0xffffff920c4ab5f0 : 0xffffff801be1f190

            0xffffff920c4ab610 : 0xffffff801be6cd8c

            0xffffff920c4ab740 : 0xffffff801be6cafc

            0xffffff920c4ab7a0 : 0xffffff801be1b6f6

            0xffffff920c4ab7b0 : 0xffffff801c4b7b1d

            0xffffff920c4ab810 : 0xffffff801c4aa811

            0xffffff920c4ab8b0 : 0xffffff801c4ab3e7

            0xffffff920c4ab8f0 : 0xffffff7f9ce90536

            0xffffff920c4ab990 : 0xffffff7f9ce64e7c

            0xffffff920c4aba20 : 0xffffff7f9ce6c0db

            0xffffff920c4aba90 : 0xffffff7f9ce6d36f

            0xffffff920c4abad0 : 0xffffff801c4cbca8

            0xffffff920c4abb20 : 0xffffff7f9ce6d4e6

            0xffffff920c4abb70 : 0xffffff801c4d4a97

            0xffffff920c4abcb0 : 0xffffff801bf45d84

            0xffffff920c4abdc0 : 0xffffff801be725ee

            0xffffff920c4abe10 : 0xffffff801be4fbdd

            0xffffff920c4abe60 : 0xffffff801be62c6b

            0xffffff920c4abef0 : 0xffffff801bf74ea1

            0xffffff920c4abfa0 : 0xffffff801be1f748

                  Kernel Extensions in backtrace:

                     com.apple.iokit.IOAcceleratorFamily2(373.0)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xfffff f7f9ce4f000->0xffffff7f9cee4fff

                        dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3E13D02]@0x ffffff7f9ce1e000

                        dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f9ce33000

                        dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f9c694000

                        dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f 9ca06000

             

             

            BSD process name corresponding to current thread: PDApp

             

             

            Mac OS version:

            17A405

             

             

            Kernel version:

            Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

            Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

            Kernel slide:     0x000000001bc00000

            Kernel text base: 0xffffff801be00000

            __HIB  text base: 0xffffff801bd00000

            System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

             

             

            System uptime in nanoseconds: 7752307144783

            last loaded kext at 7523579530588: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9f67c000, size 28672)

            last unloaded kext at 6567647162171: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9f67c000, size 28672)

            loaded kexts:

            com.parallels.kext.vnic 13.1.0 43108

            com.parallels.kext.netbridge 13.1.0 43108

            com.parallels.kext.hypervisor 13.1.0 43108

            com.nvidia.CUDA 1.1.0

            com.apple.filesystems.smbfs 3.2

            com.apple.driver.AppleHWSensor 1.9.5d0

            com.apple.driver.AudioAUUC 1.70

            com.apple.driver.AGPM 110.23.24

            com.apple.driver.ApplePlatformEnabler 2.7.0d0

            com.apple.driver.X86PlatformShim 1.0.0

            com.apple.filesystems.autofs 3.0

            com.apple.driver.AppleHDA 280.12

            com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

            com.apple.AGDCPluginDisplayMetrics 3.16.19

            com.apple.driver.AppleHV 1

            com.apple.iokit.IOUserEthernet 1.0.1

            com.apple.driver.AppleUpstreamUserClient 3.6.4

            com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

            com.apple.driver.AGDCBacklightControl 3.16.19

            com.apple.GeForce 10.2.4

            com.apple.driver.pmtelemetry 1

            com.apple.Dont_Steal_Mac_OS_X 7.0.0

            com.apple.driver.AppleIntelHD5000Graphics 10.2.8

            com.apple.driver.eficheck 1

            com.apple.driver.AppleMCCSControl 1.5.3

            com.apple.driver.AppleLPC 3.1

            com.apple.driver.AppleMuxControl 3.16.19

            com.apple.driver.AppleCameraInterface 6.01.2

            com.apple.driver.AppleIntelFramebufferAzul 10.2.8

            com.apple.driver.AppleOSXWatchdog 1

            com.apple.driver.AppleSMCLMU 211

            com.apple.AVEBridge 1.0.0

            com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

            com.apple.driver.AppleThunderboltIP 3.1.0

            com.apple.driver.AppleUSBCardReader 439

            com.apple.driver.AppleUSBTCKeyboard 254

            com.apple.driver.AppleUSBTCButtons 254

            com.apple.filesystems.apfs 748.1.47

            com.apple.filesystems.hfs.kext 407.1.3

            com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

            com.apple.BootCache 40

            com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

            com.apple.driver.AppleAHCIPort 329

            com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

            com.apple.driver.AppleSmartBatteryManager 161.0.0

            com.apple.driver.AppleRTC 2.0

            com.apple.driver.AppleACPIButtons 6.1

            com.apple.driver.AppleHPET 1.8

            com.apple.driver.AppleSMBIOS 2.1

            com.apple.driver.AppleACPIEC 6.1

            com.apple.driver.AppleAPIC 1.7

            com.apple.nke.applicationfirewall 183

            com.apple.security.TMSafetyNet 8

            com.apple.security.quarantine 3

            com.apple.IOBufferCopyEngineTest 1

            com.apple.driver.usb.cdc 5.0.0

            com.apple.kext.triggers 1.0

            com.apple.driver.DspFuncLib 280.12

            com.apple.kext.OSvKernDSPLib 526

            com.apple.iokit.IOTimeSyncFamily 600.15

            com.apple.driver.AppleSSE 1.0

            com.apple.iokit.IOSerialFamily 11

            com.apple.nvidia.driver.NVDAGK100Hal 10.2.4

            com.apple.nvidia.driver.NVDAResman 10.2.4

            com.apple.driver.AppleBacklightExpert 1.1.0

            com.apple.AppleGPUWrangler 3.16.19

            com.apple.driver.AppleSMBusController 1.0.18d1

            com.apple.iokit.IONDRVSupport 517.17

            com.apple.driver.X86PlatformPlugin 1.0.0

            com.apple.driver.AppleHDAController 280.12

            com.apple.iokit.IOHDAFamily 280.12

            com.apple.iokit.IOAudioFamily 206.5

            com.apple.vecLib.kext 1.2.0

            com.apple.driver.IOPlatformPluginFamily 6.0.0d8

            com.apple.driver.AppleGraphicsControl 3.16.19

            com.apple.AppleGraphicsDeviceControl 3.16.19

            com.apple.iokit.IOAcceleratorFamily2 373

            com.apple.iokit.IOSurface 209

            com.apple.iokit.IOGraphicsFamily 517.17

            com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

            com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.0f7

            com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.0f7

            com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

            com.apple.iokit.IOBluetoothFamily 6.0.0f7

            com.apple.driver.AppleUSBMultitouch 261

            com.apple.driver.usb.IOUSBHostHIDDevice 1.2

            com.apple.driver.usb.networking 5.0.0

            com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

            com.apple.driver.usb.AppleUSBHub 1.2

            com.apple.driver.AppleEffaceableStorage 1.0

            com.apple.filesystems.hfs.encodings.kext 1

            com.apple.iokit.IOAHCIBlockStorage 301.1.2

            com.apple.iokit.IOAHCIFamily 288

            com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

            com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

            com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

            com.apple.driver.AppleThunderboltNHI 4.5.6

            com.apple.iokit.IOThunderboltFamily 6.5.8

            com.apple.iokit.IO80211Family 1200.12.2

            com.apple.driver.mDNSOffloadUserClient 1.0.1b8

            com.apple.iokit.IONetworkingFamily 3.3

            com.apple.driver.corecapture 1.0.4

            com.apple.driver.usb.AppleUSBXHCIPCI 1.2

            com.apple.driver.usb.AppleUSBXHCI 1.2

            com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

            com.apple.iokit.IOUSBFamily 900.4.1

            com.apple.driver.AppleUSBHostMergeProperties 1.2

            com.apple.driver.AppleEFINVRAM 2.1

            com.apple.driver.AppleEFIRuntime 2.1

            com.apple.iokit.IOHIDFamily 2.0.0

            com.apple.iokit.IOSMBusFamily 1.1

            com.apple.security.sandbox 300.0

            com.apple.kext.AppleMatch 1.0.0d1

            com.apple.iokit.IOBufferCopyEngineFamily 1

            com.apple.driver.DiskImages 480.1.2

            com.apple.driver.AppleKeyStore 2

            com.apple.driver.AppleUSBTDM 439

            com.apple.driver.AppleMobileFileIntegrity 1.0.5

            com.apple.iokit.IOUSBMassStorageDriver 140

            com.apple.iokit.IOSCSIBlockCommandsDevice 404

            com.apple.iokit.IOSCSIArchitectureModelFamily 404

            com.apple.iokit.IOStorageFamily 2.1

            com.apple.driver.AppleCredentialManager 1.0

            com.apple.driver.KernelRelayHost 1

            com.apple.iokit.IOUSBHostFamily 1.2

            com.apple.driver.usb.AppleUSBCommon 1.0

            com.apple.driver.AppleBusPowerController 1.0

            com.apple.driver.AppleSEPManager 1.0.1

            com.apple.driver.IOSlaveProcessor 1

            com.apple.iokit.IOReportFamily 31

            com.apple.driver.AppleFDEKeyStore 28.30

            com.apple.driver.AppleACPIPlatform 6.1

            com.apple.driver.AppleSMCRTC 1.0

            com.apple.driver.AppleSMC 3.1.9

            com.apple.iokit.IOPCIFamily 2.9

            com.apple.iokit.IOACPIFamily 1.4

            com.apple.kec.pthread 1

            com.apple.kec.Libm 1

            com.apple.kec.corecrypto 1.0

             

             

            EOF

            Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2,3 GHz, 16 GB, SMC 2.19f12

            Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

            Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB

            Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

            Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

            Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

            Network Service: Wi-Fi, AirPort, en0

            Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

            USB Device: USB 3.0 Bus

            USB Device: Internal Memory Card Reader

            USB Device: Apple Internal Keyboard / Trackpad

            USB Device: BRCM20702 Hub

            USB Device: Bluetooth USB Host Controller

            Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

            • 3. Re: Adobe XD CC High Sierra kernel panic
              elainecc Adobe Employee

              Thanks for the information. I've asked our team to take a look at the issue, and we may ask for more log information from you in order to diagnose the issue.

               

              -Elaine

               

              • 4. Re: Adobe XD CC High Sierra kernel panic
                Bear Travis Adobe Employee

                Hi there,

                 

                Thanks for keeping in touch with us as we try to track down the underlying issue. Unfortunately, because kernel panics are often caused by the way low level operations are interacting, we're going to have to start looking at a broad range of things and those will hopefully give us some clues.

                 

                A couple questions

                 

                1. At what point during XD launch does the crash occur? Do you see a login screen, a welcome window?

                2. If you can get far enough in the load, what version does XD list under XD > About XD?

                3. What other applications are running?

                4. Do you have any external hardware connected (monitors, input devices, hard disks, printers, etc)?

                5. Are you logged in to Creative Cloud and do you have the menu bar application running?

                 

                Some things to try

                 

                1. Close all other applications (including the Creative Cloud menu bar application) and try loading XD.

                2. Remove all external hardware and try loading XD.

                 

                Logs

                 

                Some additional logs would be helpful for us, particularly PDApp.log. You can find instructions for this here:

                https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/20027572-share-onlin e-error22

                The log collector result would give us some additional data as well. You can message the file to me or Elaine, but if you would post the answers to the above questions / experiments, that might help if others have ideas as well.

                 

                Thank you again for continuing to work with us as we investigate,

                -Bear

                1 person found this helpful
                • 5. Re: Adobe XD CC High Sierra kernel panic
                  Salmen-Bejaoui Level 1

                   

                  1. At what point during XD launch does the crash occur? Do you see a login screen, a welcome window?

                  When i open the file from the history (right sidebar).

                   

                  2. If you can get far enough in the load, what version does XD list under XD > About XD?

                   

                  Version: 1.0.12.19, CS 2.4.3.114

                   

                  3. What other applications are running?

                   

                  I don’t remember.

                   

                  4. Do you have any external hardware connected (monitors, input devices, hard disks, printers, etc)?

                   

                  No

                   

                  5. Are you logged in to Creative Cloud and do you have the menu bar application running?

                   

                  Yes

                   

                  6. Log path

                   

                  I can’t file the file in the following path ~/Library/Logs/PDApp.log

                   

                   

                  Hope I can help you with my response.

                  • 6. Re: Adobe XD CC High Sierra kernel panic
                    Bear Travis Adobe Employee

                    Hi Again,

                     

                    Thanks for continuing to work with us. If manually finding the log is proving a bit tricky, the Log Collector tool should be able to handle that for you. The logs should give a bit more idea of where to poke. Could you also let me know the version of the Creative Cloud application you are using? If you click on the CC icon in the menu bar, then click the dots on the right of the popup, you should be able to see the version under Preferences > General.

                     

                    Thanks for continuing to work with us,

                    -Bear