4 Replies Latest reply on Oct 30, 2017 7:34 AM by quinns23023523

    Creative Cloud 2018 Crashing/Freezing Programs...Can't Open Lightroom

    quinns23023523

      Even before I went to update my apps to 2018, the Creative Cloud desktop app suddenly started using 100% of my CPU. I thought I was having an issue with my Macbook's fans until I realized the Creative Cloud desktop app was consuming so much CPU (fans stopped running when I closed/quit the Creative Cloud desktop app).

       

      Screen Shot 2017-10-27 at 2.50.37 PM.png

       

      Now, I can't quit any Creative Cloud programs unless I "Force Quit" them. When I do choose to "Quit," the windows disappear, but it remains stuck while quitting the programs and then I have "Application not responding." Furthermore, the update to Lightroom deleted all of the presets/.lrtemplate files from my computer AND I can't even OPEN Lightroom. It, too, returns a "Application not responding."

       

      Some have said to simply "Sign out" of the desktop app and then log back in, however the option to "Sign out" is grayed out and won't allow me to click on it. I have done everything I can think of, including uninstalling and reinstalling the Creative Cloud desktop app.

       

      Screen Shot 2017-10-27 at 2.45.04 PM.png

       

      Help! Operating on Mac OS El Capitan 10.11.5.