5 Replies Latest reply on Nov 25, 2017 6:19 AM by jost88113366

    Lightroom cc wont Start . event log references ucrtbase.dll

    latenightbj

      lightroom CC wont start . it crashses and windows looks for a solution.

       

      windows 10 latest update

      multiple installs/reinstalls of lightroom cc

       

      lightroom cc classic does work .

      import and catalog templates are upgraded.

       

      tries turning off vpn and vpn back on neither works .

       

      event viewer log references

       

      Faulting application name: lightroomcc.exe, version: 1.0.0.10, time stamp: 0x59c19f6d

      Faulting module name: ucrtbase.dll, version: 10.0.16299.15, time stamp: 0x70f70cc4

      Exception code: 0xc0000409

      Fault offset: 0x000000000006b70e

      Faulting process id: 0x2c94

      Faulting application start time: 0x01d34faa8789bc25

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroomcc.exe

      Faulting module path: C:\WINDOWS\System32\ucrtbase.dll