33 Replies Latest reply on Jul 2, 2018 4:28 AM by silvia19 Branched to a new discussion.

    Photoshop CC 2018 corrupting PSD files

    wjoisjohcf

      Photoshop CC 2018 keeps corrupting files and it is damaging to my work (as in money earned).

      It is so frustrating, it keeps happening in haphazard ways and I can't pin it to one special behaviour.

      It starts with image artifacts, and when I can see those, the file is basically gone.

       

      macOS Sierra 10.12.6

      2,7 GHz i5

      8GB RAM

      Intel Iris Graphics 6100

       

      I will download the old PS CC for the time being but this is not the solution.

      Shame on you Adobe for delivering such a buggy product that is not only annoying but detrimental.

       

      This is the file in Preview:

      corrupted_cc_2018.jpg

       

      and this is it opened in Photoshop:

      pls_go_on_adobe_i_like_dis.jpg

       

      Cool. 

        • 1. Re: Photoshop CC 2018 corrupting PSD files
          alernick

          I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

          PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

           

          How can I revert to CC 2017?   Anyone?

          • 3. Re: Photoshop CC 2018 corrupting PSD files
            gener7 Adobe Community Professional & MVP

            alernick  wrote

             

            I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

            PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

             

            How can I revert to CC 2017?   Anyone?

            From the Photoshop CC Dropdown menu:

             

            Screen Shot 2017-10-13 at 11.33.52 PM.png

             

            Screen Shot 2017-10-13 at 11.37.14 PM.png

            • 4. Re: Photoshop CC 2018 corrupting PSD files
              mglush Adobe Community Professional

              Did you download any images from the internet lately?

               

              Michelle

              • 5. Re: Photoshop CC 2018 corrupting PSD files
                wjoisjohcf Level 1

                Images from the internet?? No? But even if so, I've been using Photoshop for more than 10 years now, I have never had such a problem. This makes PS unsafe to work, as alernick said, I'm not opening another file in this cauldron of uncertainty

                • 6. Re: Photoshop CC 2018 corrupting PSD files
                  davescm Adobe Community Professional

                  Hi

                  I have not experienced any corruption of files.

                   

                  However , in your position I would do the following:

                  1. Create a couple of test files and work on them to isolate the issue.

                  2. Turn off the GPU in "Photoshop > Performance and if that resolves the problem - turn it back on first in basic mode then try the other modes.

                  3. Once the outcome of the GPU on/off is known - raise a report at the link below , where it will be seen by Adobe staff, giving as much system info as possible - and be prepared to share a corrupted file. (This forum is predominantly answered by volunteer users)

                  Photoshop Family Customer Community

                   

                  Dave

                  • 7. Re: Photoshop CC 2018 corrupting PSD files
                    gener7 Adobe Community Professional & MVP

                    Chris Cox recommends this tool to recover corrupted files.

                     

                    Telegraphics - Free plugins for Photoshop & Illustrator...and other software

                     

                    Other wise, it might be an idea to run a Disk Repair using First Aid on Disk Utiliity.

                     

                    Resetting the nvram and smc might be a good idea. Do both.

                     

                    How, When, & Why to reset the PRAM & SMC on your Mac

                    • 8. Re: Photoshop CC 2018 corrupting PSD files
                      carrief2051222

                      THIS IS INSANE!!!!!! IT'S HAPPENING TO ME TOO!!!!!!!

                      It's Pritty F$%ED Up.........

                       

                      EVERYBODY, sonner or later it will happen to you. I have a fresh system, just installed OS Sierra on my Mac and this happened to me today.

                       

                      I will recommend to go back to 2017 until Adobe get's real about this BIG issue and takes care of it. Never seen anything like it on 15 years of working in Photoshop

                      • 9. Re: Photoshop CC 2018 corrupting PSD files
                        prepressdm

                        Same thing happened to me, I was using the healing brush tool and it just went berserk, then created these boxes (maybe from sections of the cloning tool areas I was working on?) and it's not a GPU thing, because they are completely selectable shapes. The black layer even turned white. I tried saving a copy closing re-opening rebooting and it's still messed up.

                        This is scary, I have a ton of work to do on products and cannot have it mess up like this. I will revert until it's fixed.

                        Quick summary of specs if it helps: Win 10 pro - 64 bit, i7, nvidia 680m, SSD, 16GB Ram.

                        • 10. Re: Photoshop CC 2018 corrupting PSD files
                          elisef Level 1

                          I'm having the SAME ISSUE, thankfully I work with images, mostly in smart objects so I can relink the original file, and clean up every single mask I have, but this is really bad, some paint layers I can't save. This is MY JOB, I can't afford to lose work this way! I used to stick to CS6 and never had a single problem. Since I finally made the jump to CC in September, I keep having a million different problems. I really regret my decision at this point, as at least CS6 was stable and ran fast! I handle files that can go 4-6gb on tight dealines, I can't afford this crap. I had this problem before the CC2018 upgrade, but before it would affect 1-2 layers (the one I would be touching). Now it corrupts all my layers! I turned off GPU so we'll see but I'm not holding my breath.

                           

                          I have a PC laptop, Intel i7-4810MQ @ 2.80ghz, 32 GB RAM, Windows 10 up to date, Intel HD Graphics 4600 & NVIDIA GeForce GTX 870M, all my drivers are up to date and I basically did a full clean install on my PC back in September, so all drivers are no older than then (and the reason I upgraded to CC at the time). I see most people having issues with Mac, but I'm on a 3 yo top of the line Digital Storm laptop...

                           

                          BUG.jpg

                          • 11. Re: Photoshop CC 2018 corrupting PSD files
                            gener7 Adobe Community Professional & MVP

                            CC 2018 is a .0 release and prone to a lot of problems. It was conventional wisdom to keep the earlier version around for at least a month.

                             

                            You can with the CC plan install earlier versions as shown here:  Re: Photoshop CC 2018 corrupting PSD files

                             

                            CC 2017 or even CC 2014 are good picks. See if that works for you. You paid for it and might as well as get the benefits.

                             

                            Gene

                            • 12. Re: Photoshop CC 2018 corrupting PSD files
                              prepressdm Level 1

                              yeah, and Adobe could do beta releases for the guinea pigs that enjoy corrupting files for fun.

                               

                              I already moved back to 2017 for photoshop at least. We had to move forward for some of the software because we are a print/media provider as well and need to have the same version as our clients.

                              • 13. Re: Photoshop CC 2018 corrupting PSD files
                                Jeffrey Tranberry Adobe Employee

                                Are there steps you can perform that consistently reproduce this issue?

                                 

                                How often is this happening?

                                 

                                Do you have background save enabled?

                                 

                                Are the files stored on a local drive? or remote server?

                                 

                                Are these files stored in a location that uses a cloud sync or back-up service? (e.g. Creative Cloud sync, Dropbox, Skydrive, etc)

                                 

                                A damaged file might also be helpful. if you have one you can share, either post a URL to a CC shared file or dropbox, or let me know. That said, ideally we need steps to reproduce.

                                1 person found this helpful
                                • 14. Re: Photoshop CC 2018 corrupting PSD files
                                  prepressdm Level 1

                                  For me, this happened on the second file I used which was imported from a camera raw .nef file.

                                  Locally, not on a network.

                                  After that disaster I uninstalled 2018 and went back to 2017 so I can't try troubleshooting. (Not that I have the time for it anyway)

                                  Not sure if I had background save enabled, it would be whatever the default was set to.

                                  I do have crash plan as a backup service but it's not running while I'm working on it.

                                  • 15. Re: Photoshop CC 2018 corrupting PSD files
                                    Jeffrey Tranberry Adobe Employee

                                    Thanks. Note, you can keep the latest version and prior versions installed at the same time. Just make sure you uncheck "Remove Prior Versions" in the advanced settings in the Creative Cloud desktop app. Update apps to the October 2017 release of Adobe Creative Cloud

                                    • 16. Re: Photoshop CC 2018 corrupting PSD files
                                      iamsuko

                                      Hey, had the same issue last night, except I'm using cc 2017.1.1 - I had a similar issue back when I had my 10 year old laptop running an old version of photoshop. Figured that was because it wasn't up to date and my graphics card was old, but perhaps not the only issues. I was going to update last night but then I saw this thread, so not sure if I should or not?

                                       

                                      Not had chance to replicate the issue yet, but it happened when I was saving last night. It was happening to another image as well with less layers however that one seems to be ok now. If I come across this issue again I'll report back here with what happened.

                                       

                                      I have background saving enabled / The files are all stored locally / There's no cloud syncing where they are stored / Happy to send over a corrupted file if you need one, is there an email address I can send it to?

                                      Screen Shot 2017-11-11 at 13.21.45.png

                                      • 17. Re: Photoshop CC 2018 corrupting PSD files
                                        iamsuko Level 1

                                        This has happened again today to a different image. I've reported it to the Photoshop Family Customer Community. This time it was when I was using a Gaussian blur on a smart object. This is really frustrating!

                                        • 18. Re: Photoshop CC 2018 corrupting PSD files
                                          Adam Jerugim Adobe Employee

                                          If you're still seeing this issue, try disabling the Halide Bottlenecks plug-in.  You can do so by doing the following:

                                           

                                          1.  Cntrl or right-click on the Adobe Photoshop CC 2018 application package and choose Show Package Contents

                                          2.  navigate to Contents\Required\Plug-Ins\Extensions\

                                          3.  rename the HalideBottlenecks.plugin by adding a '~' at the beginning of the plugin name (it should be ~HalideBottlenecks.plugin when you're done)

                                          4.  Quit and re-launch PS

                                           

                                          Please let me know if you're still seeing the corruption after this change.

                                           

                                          Thanks,

                                          Adam

                                           

                                          PS - if the issue is also occurring on Windows, go to the app folder and navigate to Required\Plug-Ins\Extensions then follow steps 3 & 4 above.

                                          1 person found this helpful
                                          • 19. Re: Photoshop CC 2018 corrupting PSD files
                                            alernick Level 1

                                            Thanks, will try. I stopped using 2018 when it first happened and went back to PS 2017. I will give it a try with an un-important file.

                                            • 20. Re: Photoshop CC 2018 corrupting PSD files
                                              boyo77 Level 1

                                              Same issues on a Surface PRO I'm afraid.

                                               

                                              Will try disabling the plugin.

                                               

                                              Zooming in with brush tool selected and boom.

                                               

                                              JPEG

                                               

                                              Dropbox - _DSC8713_SHORTBREAD_V2_trashed.jpg

                                               

                                              PSD

                                               

                                              Dropbox - _DSC8713_SHORTBREAD_V2_trashed.psd

                                               

                                              Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

                                              Number of Launches: 28

                                              Operating System: Windows 10 64-bit

                                              Version: 10 or greater 10.0.16299.15

                                              System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                                              Physical processor count: 2

                                              Logical processor count: 4

                                              Processor speed: 2295 MHz

                                              Built-in memory: 8097 MB

                                              Free memory: 1528 MB

                                              Memory available to Photoshop: 6825 MB

                                              Memory used by Photoshop: 60 %

                                              Surface Dial: Enabled.

                                              Alias Layers: Disabled.

                                              Modifier Palette: Enabled.

                                              Highbeam: Enabled.

                                              Image tile size: 128K

                                              Image cache levels: 4

                                              • 21. Re: Photoshop CC 2018 corrupting PSD files
                                                patriciac62392617

                                                I am having the same problem, all my images with layers are LOST!! When I try to open I get a program error. I've just lost days of work. Does anyone know of a way to recover these files?

                                                • 22. Re: Photoshop CC 2018 corrupting PSD files
                                                  patriciac62392617 Level 1

                                                  I'm still using Photoshop 2017. I've heard nightmare stories about 2018 and have not updated. At this point, I don't trust Adobe's tech capabilities enough to update any of their apps.

                                                  • 23. Re: Photoshop CC 2018 corrupting PSD files
                                                    cjshelby78 Level 1

                                                    I have this issue as well on a brand new iMac.  I did troubleshooting on everything and i believe once the file has the issue it's corrupted, artificating goes to corruption for me.  Going to any other version probably will not help it unless you do a brand new file and move all the layers over before they get corrupted but even then who knows.

                                                     

                                                    This could also be network related?  Does anyone work local only and still have this issue?

                                                    • 24. Re: Photoshop CC 2018 corrupting PSD files
                                                      patriciac62392617 Level 1

                                                      Thank you for your reply.

                                                       

                                                       

                                                      I downgraded to photoshop 2017.1.3

                                                       

                                                      I don't see Halide Bottlenecks in the package.

                                                       

                                                      I had the problem again yesterday. I worked for about 5 hours. When I tried to open the files today they were all corrupted.  I'm now saving the files as layered TIFF. Each one is about 90 mg so extremely slow. Feels like I'm working in the 90's

                                                       

                                                       

                                                       

                                                       

                                                      Patricia Childers

                                                       

                                                       

                                                      Adjunct Professor

                                                       

                                                      Communication Design / New York City College of Technology / CUNY

                                                       

                                                      pchilders@citytech.cuny.edu

                                                      • 25. Re: Photoshop CC 2018 corrupting PSD files
                                                        crainphoto

                                                        I am having the issue as well. Usually happening when saving large files, around a gig, or larger, across the network.

                                                        I was up till 4AM fixing abut half the files in a 35 image order.

                                                        Corrupted PSD's sometimes fail to generate a thumbnail in Bridge. In those cases, if I notice this before I close the file in PS, I can resave it until it does.

                                                        So frustraiting.

                                                        • 26. Re: Photoshop CC 2018 corrupting PSD files
                                                          fizzypete

                                                          Brilliant thanks, this worked. Although how important is this plugin?

                                                          • 27. Re: Photoshop CC 2018 corrupting PSD files
                                                            Dnilo. Level 1

                                                            This is happening to me, both with simple png saving (I work with spritesheets, tilesets, pixel art game dev professionally, not like an enthusiast) and with animation.

                                                             

                                                            I use png modify-save to see real time changes in Tiled.

                                                             

                                                            For animation, I use photoshop timeline and there the issues are way worse, sometimes I apply an effect to some layer like glow and continue duplicating the frame to turn the effect off or move objects, and when I'm running through the frames back and forth sometimes effects just disappear from the layers and a whole mess invades my animations.

                                                             

                                                            The last thing I did was to turn off "Use Graphics Processor to Accelerate Computation inside Advanced Graphics Processor Settings window, besides having all other boxes off I use Drawing mode in Basic (I use that setting all the time anyway). This seems to work for now, I have been working for some hours without getting my work destroyed.

                                                             

                                                            Will update this post if I still have issues, otherwise I'll update later in the week if everything is "working" for me.

                                                             

                                                            I honestly don't put the whole blame in Adobe, Apple has been doing it's fair share of stupidity lately. But still, things need more testing before getting released by both companies. I accept some bugs some times, but still, we pay for working tools and this time this graphical bug is not only making us lose some time but destroying hours of past work. My ultimate advice is to use backups, being these 'Time machine', dropbox, or whatever you can.

                                                            • 28. Re: Photoshop CC 2018 corrupting PSD files
                                                              rgulotta

                                                              How is this issue from October 2017 not fixed?  I have the same problem today.  Healing brush on a 8000x5500 pixel image, screwed all of my layers.DSC_4701_2.jpg

                                                              • 29. Re: Photoshop CC 2018 corrupting PSD files
                                                                marcynorwood Level 1

                                                                I'm having this problem again today. Corrupted files with png images. Also happened when I tried to CRL+J two layers of text. corrupt-file.jpg

                                                                • 30. Re: Photoshop CC 2018 corrupting PSD files
                                                                  mglush Adobe Community Professional

                                                                  Where did the original image come from?

                                                                  Michelle

                                                                  • 31. Re: Photoshop CC 2018 corrupting PSD files
                                                                    cjshelby78 Level 1

                                                                    Is this still an issue with Photoshop 2018?

                                                                    • 32. Re: Photoshop CC 2018 corrupting PSD files
                                                                      Nam_uk

                                                                      I'm having the same problem when using smart objects with layer styles/filters and a layer mask. Only seems to happen if I have a mask and a filter/style on it. Haven't had this problem since 2014/15 when it was happening almost everyday and cost me weeks in corrupted work. I can't really afford to go through that again so please can we have a fix as soon as possible.

                                                                      • 33. Re: Photoshop CC 2018 corrupting PSD files
                                                                        silvia19

                                                                        I had the same problem. I removed Photoshop CC 1.9.2 and reinstall in Program Files (x86) instead Program Files . And the problem fixed