21 Replies Latest reply on Nov 20, 2017 8:29 AM by boyo77 Branched to a new discussion.

    Photoshop CC 2018 corrupting PSD files

    wjoisjohcf

      Photoshop CC 2018 keeps corrupting files and it is damaging to my work (as in money earned).

      It is so frustrating, it keeps happening in haphazard ways and I can't pin it to one special behaviour.

      It starts with image artifacts, and when I can see those, the file is basically gone.

       

      macOS Sierra 10.12.6

      2,7 GHz i5

      8GB RAM

      Intel Iris Graphics 6100

       

      I will download the old PS CC for the time being but this is not the solution.

      Shame on you Adobe for delivering such a buggy product that is not only annoying but detrimental.

       

      This is the file in Preview:

      corrupted_cc_2018.jpg

       

      and this is it opened in Photoshop:

      pls_go_on_adobe_i_like_dis.jpg

       

      Cool. 

        • 1. Re: Photoshop CC 2018 corrupting PSD files
          alernick

          I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

          PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

           

          How can I revert to CC 2017?   Anyone?

          • 3. Re: Photoshop CC 2018 corrupting PSD files
            gener7 Adobe Community Professional & MVP

            alernick  wrote

             

            I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

            PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

             

            How can I revert to CC 2017?   Anyone?

            From the Photoshop CC Dropdown menu:

             

            Screen Shot 2017-10-13 at 11.33.52 PM.png

             

            Screen Shot 2017-10-13 at 11.37.14 PM.png

            • 4. Re: Photoshop CC 2018 corrupting PSD files
              mglush Adobe Community Professional

              Did you download any images from the internet lately?

               

              Michelle

              • 5. Re: Photoshop CC 2018 corrupting PSD files
                wjoisjohcf Level 1

                Images from the internet?? No? But even if so, I've been using Photoshop for more than 10 years now, I have never had such a problem. This makes PS unsafe to work, as alernick said, I'm not opening another file in this cauldron of uncertainty

                • 6. Re: Photoshop CC 2018 corrupting PSD files
                  davescm Adobe Community Professional

                  Hi

                  I have not experienced any corruption of files.

                   

                  However , in your position I would do the following:

                  1. Create a couple of test files and work on them to isolate the issue.

                  2. Turn off the GPU in "Photoshop > Performance and if that resolves the problem - turn it back on first in basic mode then try the other modes.

                  3. Once the outcome of the GPU on/off is known - raise a report at the link below , where it will be seen by Adobe staff, giving as much system info as possible - and be prepared to share a corrupted file. (This forum is predominantly answered by volunteer users)

                  Photoshop Family Customer Community

                   

                  Dave

                  • 7. Re: Photoshop CC 2018 corrupting PSD files
                    gener7 Adobe Community Professional & MVP

                    Chris Cox recommends this tool to recover corrupted files.

                     

                    Telegraphics - Free plugins for Photoshop & Illustrator...and other software

                     

                    Other wise, it might be an idea to run a Disk Repair using First Aid on Disk Utiliity.

                     

                    Resetting the nvram and smc might be a good idea. Do both.

                     

                    How, When, & Why to reset the PRAM & SMC on your Mac

                    • 8. Re: Photoshop CC 2018 corrupting PSD files
                      carrief2051222

                      THIS IS INSANE!!!!!! IT'S HAPPENING TO ME TOO!!!!!!!

                      It's Pritty F$%ED Up.........

                       

                      EVERYBODY, sonner or later it will happen to you. I have a fresh system, just installed OS Sierra on my Mac and this happened to me today.

                       

                      I will recommend to go back to 2017 until Adobe get's real about this BIG issue and takes care of it. Never seen anything like it on 15 years of working in Photoshop

                      • 9. Re: Photoshop CC 2018 corrupting PSD files
                        prepressdm Level 1

                        Same thing happened to me, I was using the healing brush tool and it just went berserk, then created these boxes (maybe from sections of the cloning tool areas I was working on?) and it's not a GPU thing, because they are completely selectable shapes. The black layer even turned white. I tried saving a copy closing re-opening rebooting and it's still messed up.

                        This is scary, I have a ton of work to do on products and cannot have it mess up like this. I will revert until it's fixed.

                        Quick summary of specs if it helps: Win 10 pro - 64 bit, i7, nvidia 680m, SSD, 16GB Ram.

                        • 10. Re: Photoshop CC 2018 corrupting PSD files
                          elisef Level 1

                          I'm having the SAME ISSUE, thankfully I work with images, mostly in smart objects so I can relink the original file, and clean up every single mask I have, but this is really bad, some paint layers I can't save. This is MY JOB, I can't afford to lose work this way! I used to stick to CS6 and never had a single problem. Since I finally made the jump to CC in September, I keep having a million different problems. I really regret my decision at this point, as at least CS6 was stable and ran fast! I handle files that can go 4-6gb on tight dealines, I can't afford this crap. I had this problem before the CC2018 upgrade, but before it would affect 1-2 layers (the one I would be touching). Now it corrupts all my layers! I turned off GPU so we'll see but I'm not holding my breath.

                           

                          I have a PC laptop, Intel i7-4810MQ @ 2.80ghz, 32 GB RAM, Windows 10 up to date, Intel HD Graphics 4600 & NVIDIA GeForce GTX 870M, all my drivers are up to date and I basically did a full clean install on my PC back in September, so all drivers are no older than then (and the reason I upgraded to CC at the time). I see most people having issues with Mac, but I'm on a 3 yo top of the line Digital Storm laptop...

                           

                          BUG.jpg

                          • 11. Re: Photoshop CC 2018 corrupting PSD files
                            gener7 Adobe Community Professional & MVP

                            CC 2018 is a .0 release and prone to a lot of problems. It was conventional wisdom to keep the earlier version around for at least a month.

                             

                            You can with the CC plan install earlier versions as shown here:  Re: Photoshop CC 2018 corrupting PSD files

                             

                            CC 2017 or even CC 2014 are good picks. See if that works for you. You paid for it and might as well as get the benefits.

                             

                            Gene

                            • 12. Re: Photoshop CC 2018 corrupting PSD files
                              ged2016 Level 3

                              Seems to me that Adobe are using users as beta testers these days, so many issues in this release, it was the same in CC2017

                              Having to go back to older versions is just crazy in this day and age, I got fed up with Adobes bugs in their releases and moved over to Affinity and have to say I'm glad I did, at least Affinity beta test their software before releasing an update

                              • 13. Re: Photoshop CC 2018 corrupting PSD files
                                prepressdm Level 1

                                yeah, and Adobe could do beta releases for the guinea pigs that enjoy corrupting files for fun.

                                 

                                I already moved back to 2017 for photoshop at least. We had to move forward for some of the software because we are a print/media provider as well and need to have the same version as our clients.

                                • 14. Re: Photoshop CC 2018 corrupting PSD files
                                  Jeffrey Tranberry Adobe Employee

                                  Are there steps you can perform that consistently reproduce this issue?

                                   

                                  How often is this happening?

                                   

                                  Do you have background save enabled?

                                   

                                  Are the files stored on a local drive? or remote server?

                                   

                                  Are these files stored in a location that uses a cloud sync or back-up service? (e.g. Creative Cloud sync, Dropbox, Skydrive, etc)

                                   

                                  A damaged file might also be helpful. if you have one you can share, either post a URL to a CC shared file or dropbox, or let me know. That said, ideally we need steps to reproduce.

                                  1 person found this helpful
                                  • 15. Re: Photoshop CC 2018 corrupting PSD files
                                    prepressdm Level 1

                                    For me, this happened on the second file I used which was imported from a camera raw .nef file.

                                    Locally, not on a network.

                                    After that disaster I uninstalled 2018 and went back to 2017 so I can't try troubleshooting. (Not that I have the time for it anyway)

                                    Not sure if I had background save enabled, it would be whatever the default was set to.

                                    I do have crash plan as a backup service but it's not running while I'm working on it.

                                    • 16. Re: Photoshop CC 2018 corrupting PSD files
                                      Jeffrey Tranberry Adobe Employee

                                      Thanks. Note, you can keep the latest version and prior versions installed at the same time. Just make sure you uncheck "Remove Prior Versions" in the advanced settings in the Creative Cloud desktop app. Update apps to the October 2017 release of Adobe Creative Cloud

                                      • 17. Re: Photoshop CC 2018 corrupting PSD files
                                        iamsuko

                                        Hey, had the same issue last night, except I'm using cc 2017.1.1 - I had a similar issue back when I had my 10 year old laptop running an old version of photoshop. Figured that was because it wasn't up to date and my graphics card was old, but perhaps not the only issues. I was going to update last night but then I saw this thread, so not sure if I should or not?

                                         

                                        Not had chance to replicate the issue yet, but it happened when I was saving last night. It was happening to another image as well with less layers however that one seems to be ok now. If I come across this issue again I'll report back here with what happened.

                                         

                                        I have background saving enabled / The files are all stored locally / There's no cloud syncing where they are stored / Happy to send over a corrupted file if you need one, is there an email address I can send it to?

                                        Screen Shot 2017-11-11 at 13.21.45.png

                                        • 18. Re: Photoshop CC 2018 corrupting PSD files
                                          iamsuko Level 1

                                          This has happened again today to a different image. I've reported it to the Photoshop Family Customer Community. This time it was when I was using a Gaussian blur on a smart object. This is really frustrating!

                                          • 19. Re: Photoshop CC 2018 corrupting PSD files
                                            Adam Jerugim Adobe Employee

                                            If you're still seeing this issue, try disabling the Halide Bottlenecks plug-in.  You can do so by doing the following:

                                             

                                            1.  Cntrl or right-click on the Adobe Photoshop CC 2018 application package and choose Show Package Contents

                                            2.  navigate to Contents\Required\Plug-Ins\Extensions\

                                            3.  rename the HalideBottlenecks.plugin by adding a '~' at the beginning of the plugin name (it should be ~HalideBottlenecks.plugin when you're done)

                                            4.  Quit and re-launch PS

                                             

                                            Please let me know if you're still seeing the corruption after this change.

                                             

                                            Thanks,

                                            Adam

                                             

                                            PS - if the issue is also occurring on Windows, go to the app folder and navigate to Required\Plug-Ins\Extensions then follow steps 3 & 4 above.

                                            • 20. Re: Photoshop CC 2018 corrupting PSD files
                                              alernick Level 1

                                              Thanks, will try. I stopped using 2018 when it first happened and went back to PS 2017. I will give it a try with an un-important file.

                                              • 21. Re: Photoshop CC 2018 corrupting PSD files
                                                boyo77 Level 1

                                                Same issues on a Surface PRO I'm afraid.

                                                 

                                                Will try disabling the plugin.

                                                 

                                                Zooming in with brush tool selected and boom.

                                                 

                                                JPEG

                                                 

                                                Dropbox - _DSC8713_SHORTBREAD_V2_trashed.jpg

                                                 

                                                PSD

                                                 

                                                Dropbox - _DSC8713_SHORTBREAD_V2_trashed.psd

                                                 

                                                Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

                                                Number of Launches: 28

                                                Operating System: Windows 10 64-bit

                                                Version: 10 or greater 10.0.16299.15

                                                System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                                                Physical processor count: 2

                                                Logical processor count: 4

                                                Processor speed: 2295 MHz

                                                Built-in memory: 8097 MB

                                                Free memory: 1528 MB

                                                Memory available to Photoshop: 6825 MB

                                                Memory used by Photoshop: 60 %

                                                Surface Dial: Enabled.

                                                Alias Layers: Disabled.

                                                Modifier Palette: Enabled.

                                                Highbeam: Enabled.

                                                Image tile size: 128K

                                                Image cache levels: 4